Back Office Data Center

Description

Job Summary: We are seeking a Back Office Data Center professional to provide specialized technical support for data center equipment and HVAC solutions, collaborate with internal teams, and deliver training to customers. Key Highlights: 1. Specialized back-office technical support for data centers and HVAC solutions. 2. Collaboration with internal teams to resolve escalated technical incidents. 3. Technical training and customer support on operation, maintenance, and equipment features. **Position:** Back Office Data Center **Location:** Spain (Madrid, Zaragoza) **Schedule:** Full-time **Build a Career with Confidence** Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter—for people and our planet—today and for future generations. Since our founding, we have led the invention of new technologies and entirely new industries. Today, we remain leaders thanks to a diverse, world-class workforce that places the customer at the center of everything we do. **About the Role** **Key Responsibilities** --------------------------- * Provide specialized back-office technical support for data center equipment and HVAC solutions, remotely supporting multiple projects. * Collaborate closely with internal teams (sales, engineering, field service, operations, and finance) to support data center operations and resolve escalated technical incidents. * Deliver technical-commercial support, including coordination, technical follow-up, and documentation support. * Provide technical training and customer support to clients and their teams on equipment operation, maintenance, and features—primarily in remote and commercial support environments. * Ensure compliance with operational, quality, and safety procedures, aligning technical and commercial processes with internal standards. **Basic Requirements** ---------------------- * Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, Construction Management, or HVAC systems specialization. * Minimum 3 years of experience in the Data Center or HVAC industry in a technical support, commercial support, or technical back-office role. * Proficiency with Microsoft Office (Outlook, Excel, Word, PowerPoint). * Willingness and ability to travel occasionally for customer- or data-center-related assignments, as needed (not routine). * Advanced English proficiency (minimum B2 level). **Preferred Qualifications** ------------------------ * Solid knowledge of data center equipment and solutions. * Ability to coordinate, support, and motivate technical teams from a centralized support position. * Strong analytical, planning, and technical-commercial management skills. * Ability to interpret and understand scopes of work, technical documentation, and commercial proposals. * Excellent written and verbal communication skills with both customers and internal teams. * Experience managing multiple concurrent tasks and projects requiring cross-disciplinary (technical and commercial) coordination. * A clear team-oriented and customer-service mindset, always prioritizing end-customer interests. * Spoken and written Portuguese / French and/or German. **Our Commitment to You** Our greatest asset is the experience, creativity, and passion of our employees. We strive to provide an outstanding workplace that attracts, develops, and retains top talent; fosters employee engagement; encourages teamwork; and ultimately drives innovation for the benefit of our customers. We work to create an environment where you feel you belong—with diversity and inclusion as catalysts for growth and innovation. We develop and implement best-in-class programs and practices, offering enriching career opportunities, listening to employee feedback, and continuously challenging ourselves to do better. This is *The Carrier Way.* Join us and make a difference. **Apply Now!** **Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.** **Job Applicant's Privacy Notice:** Click on this link to read the Job Applicant's Privacy Notice