**Technical Assistance Service Coordinator (SAT) \- Madrid** ============================================================= **Location** Coslada, Madrid, Spain **Date posted** July 17, 2026 **Job ID** 22663 **Our vacancy and your responsibilities** To support the expansion of our Iberian Peninsula Technical Assistance Service Coordination team, we are seeking to hire, at our Madrid office: **Technical Assistance Service Coordinator (SAT) \- Dispatcher** You will join our national Scheduling \& Dispatching team, responsible for scheduling and coordinating external technical assistance activities carried out by our SAT Technician team. The types of interventions to be coordinated require short-term planning and scheduling. Our customers include industries in the pharmaceutical, food and beverage, chemical, and cosmetic sectors, as well as research centers and/or universities, among others. Key responsibilities: * Plan and adjust scheduled and assigned service orders, based on the technical profiles/knowledge of the zone team technicians and their availability. * Coordinate with customers to confirm appointments and availability to ensure successful service delivery. * Maintain constant communication with SAT Technicians to share intervention details and resolve any changes or incidents that may arise. * Maintain accurate records of service orders, including work status, technician assignments, and completion times. * Support SAT Technicians with administrative/support tasks (e.g., preparing work orders, inventory tracking, logistics coordination, billing, and other coordination-dependent tasks). * Develop and maintain smooth, positive communication both with assigned customers and with the SAT Technician team. * Collaborate closely with Fault/Incident Coordinators. **What you need** * Technical education or solid knowledge ensuring the ability to understand and operate effectively in a technical environment. * Minimum two years’ experience in technical service and personnel planning, preferably within a technical or engineering environment. * Proficiency in Microsoft Office and service scheduling software. * Strong organizational and time management skills, with attention to detail. * Ability to maintain and analyze data for decision-making purposes. * Excellent communication and interpersonal skills, along with a team-oriented mindset. * Customer- and service-oriented attitude, with the ability to anticipate and respond promptly and effectively to customer needs. * Capacity to work independently and manage multiple priorities. * Good knowledge of the geography of the assigned area (North and/or Central regions). * Residence in Madrid, San Fernando de Henares, or nearby areas. * We seek a candidate who has performed functional planning/coordinating roles in an ideally technical assistance environment (e.g., coordination of external technical service, preventive/corrective maintenance teams in industrial plants or networks of centers/stores), or in a different environment (e.g., coordination, transportation, logistics), provided the above-mentioned characteristics are present. **What we offer** * Opportunity to join a leading company with strong industry reputation and a broad installed base in the region. * Excellent working environment with a clear people-oriented focus. * Permanent employment contract and an attractive employee benefits package (meal vouchers, health insurance, childcare vouchers, and pension plan). * Competitive salary (base + annual variable component) * Standard working hours: Monday to Friday, 08:00–17:00. * Comprehensive initial technical training and continuous professional development. **About Mettler Toledo** METTLER TOLEDO is one of the world’s leading providers of precision instruments and services. We are renowned for innovation and quality across laboratory applications, in-process analytical instrumentation, industrial weighing, product inspection, and retail solutions. Our global sales and service network is among the most extensive in the industry. Our products are sold in over 140 countries, and we maintain direct presence in approximately 40 countries. For more information, please visit: www.mt.com. **Equal Employment Opportunity** We promote equal employment opportunities worldwide and value diversity across our teams — including business backgrounds, areas of specialization, gender, and ethnicity. To learn more about our commitment to sustainability, diversity, and equal opportunity, please visit us here
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
