Technical Support Engineer

Description

JOB DESCRIPTION **Technical Support Engineer** ================================== At Beside Talent, we are pioneers in \[Brief company description, mission, and values. For example: delivering innovative solutions in the energy sector by combining cutting-edge technology with exceptional customer service]. Our commitment to excellence and customer satisfaction drives us to seek talented and passionate professionals eager to grow with us. **Job Description:** We are looking for a highly qualified and experienced **Technical Support Engineer** to join our dynamic team. The ideal candidate will be responsible for providing comprehensive technical support, diagnosing and resolving incidents related to our products and systems, with a focus on key areas such as **power electronics**, **SAT systems**, and applications related to **energy**. This role is critical to ensuring maximum customer satisfaction by guaranteeing the proper operation and performance of our equipment and solutions. **Key Responsibilities:** **Advanced Technical Support and Troubleshooting:** * Diagnose and resolve complex technical incidents involving hardware, **power electronics**, control systems, communications, and software. * Provide effective remote support to customers, guiding them in identifying issues and defining the most appropriate corrective actions. * Carry out commissioning, fine-tuning, and precise calibration of equipment at customer sites. * Participate in occasional on-site interventions to address specific technical situations. * Perform preventive, predictive, and corrective maintenance tasks on equipment, ensuring operational reliability and longevity. * Act as an escalation point for incidents requiring higher specialization, collaborating closely with internal R\+D and engineering teams. * Conduct thorough follow-up of all incidents until full resolution, ensuring maximum customer satisfaction at all times. **Documentation and Management:** * Maintain detailed and accurate records of all technical interventions performed in our internal systems. * Prepare high-quality technical documentation, including user manuals, installation guides, and operational procedures, tailored to customer needs. * Efficiently manage administrative tasks associated with the position, ensuring compliance with established procedures. **Problem-Solving Skills** **Communication Skills** **Customer Orientation** **Autonomy and Organization** **Willingness to travel** domestically and internationally for on-site customer interventions. **Valid driver's license** **We Offer:** * Join a leading company in its sector, offering a professional and collaborative work environment. * Opportunities for professional development and continuous training. * Competitive salary commensurate with the candidate’s experience and qualifications. * \[Other benefits: e.g., private health insurance, meal vouchers, flexible working hours, etc.] * Participation in innovative and technologically advanced projects. * Full-time indefinite-term contract (**37 hours per week**). * **Flexible working hours**. * **Very occasional and short-duration travel** (2–3 times per year, typically 1–2 nights). * **No on-call duties throughout the year.** **Vacations and Calendar** * Closure in **August (3 weeks)**. * Closure over **Christmas (3 weeks)**, with minimal rotating coverage for technical support. * Hours worked during coverage periods are **compensated as overtime**. REQUIREMENTS * Higher Vocational Training Certificate (CFGS) or Bachelor’s Degree in Electrical/Electronic Engineering. * **2 to 5 years** of experience in technical support, SAT, or field service. * Advanced level of **English** (technical and customer-facing contexts). * Knowledge of electrical instrumentation. * Willingness to undertake occasional travel. ### **Desirable** * Knowledge of power electronics. * Experience in electrical calibration and metrology. * Familiarity with industrial communications (Ethernet, TCP/IP, SPI, etc.). * Experience with project management tools (e.g., Redmine).