Spa Receptionist

Description

Job Summary: The Spa Receptionist is responsible for welcoming guests, managing reservations, keeping the spa organized, and promoting services to maximize revenue. Key Responsibilities: 1. Welcomes and guides guests regarding spa treatments. 2. Manages reservations and coordinates guests with therapists. 3. Promotes services and programs to maximize revenue. DESCRIPTION **PURPOSE OF THE POSITION** ------------------------ The role of the **Spa Receptionist** is to welcome guests arriving at the spa. Responsibilities also include office management and front-desk duties. Spa receptionists typically work in resort complexes, hotels, and private spas. They must respond to all guest inquiries and guide them on available spa treatments. **ESSENTIAL FUNCTIONS** ------------------------ * Maximize revenue and cash flow by promoting resort services, special hotel and spa programs, packages, and upgrades (upgrades) where appropriate. * Comply with company standards and BSA/LQA standards. * Manage spa reservations for both internal and external guests. * Welcome guests arriving at the spa. * Coordinate guests with various therapists. * Maintain a clean and organized spa through regular facility inspections. **SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THIS POSITION** ------------------------------------------------------------------- * Leadership and ability to work independently. * Excellent communication skills; must be able to speak, read, write, and understand English, German, and Spanish. * Availability to work flexible hours. * Certification as a therapist is an advantage. * Friendly and service-oriented attitude. * Deliver sincere service through actions demonstrating self-confidence, elegance, and courtesy toward guests and colleagues. REQUIREMENTS **EDUCATION AND EXPERIENCE** --------------------------- * High school diploma (or equivalent) is required. * One to two years of prior customer service experience is preferred. * Certification as a therapist is an advantage.