Reservations Intern

Description

**Additional Information** **Job Number**26102523 **Job Category**Management Development Programs/Interns **Location**Calle Maria Zambrano 2, Tenerife, Tenerife, Spain, 38687 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management **TRAINEE – RESERVATIONS** **The Ritz\-Carlton Abama Resort, Tenerife** **JOIN OUR TEAM!** The Ritz\-Carlton Abama Resort, Tenerife, is seeking a **Trainee for the Reservations Department** to join our team for a **6-month period**, with an **ideal start date of October 1**. This opportunity is intended for university students who wish to develop professional experience in the field of **luxury hospitality and reservation management**, within an international environment focused on service excellence. **Your Role** As a **Reservations Trainee**, you will support the department in the daily management of reservations and in providing personalized service to our guests, learning from experienced professionals and gaining a comprehensive understanding of how a reservations department operates in a luxury resort. Key responsibilities include: * Supporting the management and tracking of individual and group reservations. * Responding to information requests and reservations via telephone and email. * Providing accurate information regarding rooms, rates, availability, services, and resort experiences. * Keeping reservation-related information and documentation up to date. * Coordinating with other departments to ensure a seamless guest experience. * Following up on special requests and guest needs. * Applying The Ritz\-Carlton’s service and communication standards in every interaction. * Learning and using the department’s proprietary reservation systems and procedures. Under the supervision of the team, you will have the opportunity to apply your academic knowledge in a real-world professional setting and develop essential competencies in **customer service, communication, organization, reservation management, and luxury hospitality**. **What We’re Looking For** We seek a person with a positive, professional, and service-oriented attitude who enjoys interacting with guests and is interested in building a career in the hospitality industry. We especially value: * Natural ability to communicate and build professional relationships. * Excellent customer orientation and attention to detail. * Organizational and follow-up skills. * Interest in hospitality, tourism, and particularly reservation management. * Ability to work collaboratively in a multicultural environment. * Proactive, responsible, and eager-to-learn attitude. * Fluency and confidence in **Spanish and English**. * Knowledge of **German or other languages** will be considered a plus. * Prior experience in hospitality, reservations, or customer service is advantageous. **Requirements** * Currently enrolled in a **Bachelor’s or Master’s degree program**. * Mandatory or university-recognized internships, as applicable. * Availability to complete a **6-month internship**. * **Ideal start date: October 1**. * Genuine interest in hospitality, tourism, hotel management, or related fields. * Fluent level of Spanish and English. * Ability to thrive in an international and multicultural environment. * Professionalism, responsibility, and service orientation. * **Valid work permit in Spain**. **Internship Conditions and Benefits** We offer two compensation options: **Option A** * Accommodation provided by the company. * **€300 gross per month**. **Option B** * No accommodation provided. * **€500 gross per month**. **Additional Details** * Meals included in the staff cafeteria only during working hours. * Administrative interns are not provided uniforms; professional attire consistent with the hotel’s image standards is required. * Uniform laundry service available at the hotel for applicable departments. * All benefit and bonus programs are subject to individual company regulations. Applicable tax and social benefit laws apply, and any tax deductions will be managed through appropriate payroll adjustments. There is no legal entitlement to these programs, and the employer reserves the right to modify the offer at any time. **An Opportunity to Grow** As part of The Ritz\-Carlton, you will have the opportunity to learn and apply our **Gold Standards**, which form the foundation of our culture and our delivery of exceptional service. You will learn alongside luxury hospitality professionals and become part of an international team committed to creating memorable experiences for our guests. Our promise to you is to provide the opportunity to take pride in your work, learn from the best professionals in the industry, and develop the competencies needed to launch your career in the hospitality industry. **Have We Sparked Your Interest?** If you are seeking a professional experience in **Reservations within an international luxury resort**, we invite you to submit your application via Marriott Careers, indicating your availability to start ideally on **October 1 for 6 months**. *Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive, people-centered culture. We are committed to non-discrimination on any protected basis, including disability and veteran status, or any other basis covered by applicable law.* With more than 100 award-winning hotels worldwide, The Ritz\-Carlton ladies and gentlemen create such exceptional experiences that guests remember them long after they have departed. We aim to attract the world’s top hospitality professionals to create lasting memories, believing that everyone succeeds when empowered to be creative, kind, and compassionate. Every day, we set the global standard for exceptional, personalized luxury service and take pride in delivering excellence in guest care and comfort. Your role will be to ensure that The Ritz\-Carlton’s “Gold Standards” are upheld with kindness and attentiveness each day. The Gold Standards form the foundation of The Ritz\-Carlton, guiding us to make every day better than the last. Thanks to this foundation—and our belief that our culture drives success—The Ritz-Carlton has earned its reputation as a world-leading luxury hospitality brand. As part of the team, you will learn and practice the Gold Standards, including the Employee Promise, the Credo, and the Service Values. Furthermore, we promise to provide you with the opportunity to take pride in your work and in your team. By joining The Ritz\-Carlton, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll begin** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** the best version of yourself.