Order Processing Clerk

Description

**About TOPDON** Founded in 2017, TOPDON is a rapidly growing global leader dedicated to cutting\-edge automotive diagnostic and repair equipment. We are committed to anticipating future industry trends, particularly in the electrification and battery technology space, to deliver the best solutions to our customers worldwide. With operational hubs in Shenzhen, Changsha, Changde (China), and New Jersey (USA), we are a truly international team. **The Opportunity:** TOPDON Europe Established in 2022, **TOPDON Europe** is the core subsidiary driving our expansion across the continent. This role is targeted at the dynamic European automotive diagnostics market, covering car diagnostic scanners, commercial and home EV chargers, professional battery tools, and specialized equipment. Key Responsibilities * **Order Management:** Receive and process all orders and quotations via the EDI system (SPS). For manual orders or EDI errors, you will perform high\-speed, accurate data entry into **Odoo**. * **Data Integrity \& Verification:** Conduct "Sanity Checks" on every order: verify that **SKUs, Part Numbers, and Prices** match the customer’s Purchase Order exactly. * **Primary Customer Contact:** Act as the first point of contact for customers regarding order processing. Provide proactive status updates, tracking information, and manage basic inquiries. * **Compliance \& Validation Prep:** Prepare all approved quotations for the final **2\-tier validation** (Sales \& Logistics). You will ensure all "Master Data" is perfect, including: * Accurately assigned **Payment Terms**. * Updated Customer and Warehouse information. * **System Monitoring:** Daily monitoring of the **SPS Commerce** platform to ensure automated orders are flowing correctly; manually intervene when system errors occur. * **Logistics \& Returns (RMA):** \* Work with the warehouse on shipping logs and tracking incoming/outgoing POs. * Manage the RMA (Return Merchandise Authorization) process, contacting customers for returns and coordinating with HQ on defective products. Requirements \& Profile * **Experience:** 1–2 years in a similar administrative or back\-office role. We value "clerical IQ" and speed over long seniority. * **Languages:** **Professional fluency in English** is mandatory (working language for European markets). * **Technical Skills:** Comfortable navigating ERP systems (ideally **Odoo**) and EDI platforms (SPS). High proficiency in Excel is a plus. * **The "Detective" Mindset:** You enjoy spotting errors before they reach the shipping stage and take pride in "clean" data. **What We Offer** Joining TOPDON Europe means joining a growing subsidiary where you can make a direct and immediate impact. We offer: * **Competitive Compensation:** A strong base salary complemented by a highly competitive commission structure based on performance and market growth. * **Professional Network:** The opportunity to collaborate daily with a truly global team of professionals, academics, and industry experts. * **Career Development:** A commitment to continuous professional training, skill development, and clear career progression opportunities within the expanding European team. * **Autonomy:** A high degree of independence to manage your territory and drive sales strategies. **Apply Today and Drive the Future of Automotive Diagnostics in Europe!** Job Types: Full\-time, Permanent Pay: 1,800\.00€ \- 2,200\.00€ per month Language: * Inglés (Required) Work Location: In person