At **Sabadell Zurich**, you will join the **Service** team, with the objective of providing operational and/or specialist conceptual support to Banco Sabadell Group managers in the areas of Insurance or Pension Plans, through the available channels, delivering high-quality service. You will act as a knowledge lever, channeling insights into the needs and challenges faced by our network and customers back to our organization. To achieve this, your main responsibilities will be: * Respond to insurance or pension plan inquiries and procedures promptly and accurately, adhering to the quality standards established by the unit. * Proactively engage and take ownership of meeting the unit’s SLA commitments. * Encourage and drive business generation for insurance and pension plans from within the unit, providing commercial support to branches according to their needs. * Proactively advise the network across all relevant aspects of insurance and pension plans. * Participate in the evolution of operations, procedures, and products, as well as in implementing initiatives aimed at improving efficiency. * Identify and report potential improvements—both product-related and operational or service-related. * Identify and report incidents or potential incident hotspots, proposing alternative solutions to branches wherever possible to avoid disruption to their normal operations. **What do we expect from you?** We are seeking a proactive individual with a positive attitude and eagerness to learn, who possesses the following skills and experience. **Essential Experience and Knowledge** * Bachelor’s degree or equivalent in Business Administration and Management, Economics, or related fields. * Technical knowledge of various types of insurance and the insurance sector in general is highly valued. * Proficiency in Microsoft Office 365, especially Excel. * Familiarity with tools such as INFO, Proteo, and Genesys. **What will set your profile apart** * Commitment to the organization and strong sense of responsibility. * Proactivity and engagement, rigor, and problem-solving ability. * Strong communication, interpersonal, and teamwork skills. * Planning capability, autonomy, flexibility, and orientation toward continuous improvement. **What do we offer you?** * Hybrid working model and flexibility starting from your second month. * Flexible compensation. * Access to ongoing training and a development plan. * 26 days of vacation \+ birthday leave. * Social benefits and an inclusive environment. **About us** Sabadell Zurich is the alliance between Banco Sabadell and Zurich Insurance Group. We are over 350 professionals in Spain, united by a shared purpose: To be there to care. We foster an inclusive environment grounded in equal opportunity, free from discrimination based on gender, age, origin, disability, sexual orientation, or other personal circumstances. If you seek a demanding, collaborative environment with real business impact, we want to meet you. At Sabadell Zurich, talent becomes value.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
