Junior IT Support Technician / Systems Assistant

Description

* Key Host \& Rest, S.L. * Madrid * ### **Experience** Between 2 and 7 years of experience * ### **Salary** Between €18,000 and €24,000 Gross/Annual * ### **Area \- Position** **Technology and IT** + Systems and/or Network Administrator + Digital Support Technician + Support Technician * ### **Category or Level** Technician * ### **Vacancies** 1 * ### **Applicants** 0 * ### **Contract** Fixed-Term Intermittent Contract * ### **Working Hours** Full-time Offer duration: until 09/13/2026\. ### **Responsibilities** A 5\* hotel located in central Madrid requires a Junior IT Support Technician / Systems Assistant for our Technology Department. We seek a technology-oriented individual with strong learning ability and service orientation, capable of developing professionally within a hotel environment featuring a diverse and continuously evolving technological infrastructure. Key responsibilities: \- First-level technical support and assistance to end users. \- Resolution of hardware and software incidents. \- Support for Microsoft 365\. \- Support for printers and printing devices. \- Support for IP telephony. \- Support for Android and iOS mobile devices. \- Support for POS terminals and associated systems. \- Assistance with network and communications installations. \- Inventory and management of technological assets. \- Collaboration on technology and cybersecurity projects. \- Escalation of complex incidents to the Systems Manager. ### **Requirements** Required education \- Higher Vocational Training Degree in Networked Computer Systems Administration (ASIR) or equivalent. \- Medium Vocational Training Degree in Microcomputer Systems and Networks (SMR) is desirable. \- Additional training in Microsoft 365, networking, systems, virtualization, or cybersecurity is desirable. \- Required technical knowledge User and workstation support: \- Installation, configuration, and maintenance of Windows computers. \- Diagnosis and resolution of hardware and software incidents. \- Configuration of local, USB, and network printers. \- Configuration of scanners, readers, and peripherals. \- Preparation and deployment of user workstations. Microsoft 365: \- Outlook. \- Teams. \- OneDrive. \- SharePoint. \- Basic user and group management. \- Email profile configuration. \- Shared calendars. \- Support for corporate devices integrated with Microsoft 365\. Networking and Infrastructure: \- TCP/IP. \- DNS. \- DHCP. \- VLANs (basic knowledge). \- Structured cabling. \- Basic installation and certification of network points. \- Connectivity incident resolution. \- Basic configuration and management of: · Switches. · Routers. · WiFi access points. · Wired and wireless networks. · Ability to perform basic tasks related to communications infrastructure installation and inspection. Systems: \- Active Directory. \- User and group management. \- NTFS permissions. \- Shared folders. \- Basic virtualization knowledge. \- Basic backup procedures. \- Mobile devices Configuration and support of devices: \- Apple iPhone and iPad (iOS/iPadOS). \- Android devices. \- Installation of corporate applications. \- Configuration of email, Teams, and remote access. \- Resolution of basic mobile device incidents. Telephony \- Support for IP telephony. \- Basic extension configuration. \- VoIP terminals. \- Basic diagnostics of communication incidents involving cabling and connections. Printing systems \- Office printers. \- Thermal printers. \- POS and Hotel Operations Systems Basic support for POS terminals. \- Ticket and order printers. \- Restaurant and point-of-sale devices. Information Security \- MFA (Multi-Factor Authentication). \- Secure password management. \- Security best practices. \- Phishing detection. \- Information protection and compliance with corporate policies. Desirable knowledge \- Azure / Microsoft Entra ID. \- VMware. \- Bitwarden. \- Power Automate. \- POS/TPV systems. \- CCTV. \- Access control systems. Technical English. Personal competencies \- Excellent service orientation. \- Learning ability. \- Interest in technology. \- Organization and documentation skills. \- Initiative and growing autonomy. \- Teamwork capability. \- Discretion and confidentiality. \- Effective communication with users across different departments. We seek a candidate with growth potential who wishes to build a professional career in Systems, Infrastructure, Microsoft 365, and Cybersecurity. ### **Offered** Stable position. FD contract Competitive salary **Key Host \& Rest, S.L.** -------------------------- Company dedicated to the human resources sector * Madrid * Human Resources