IT Support Technician

Description

#### **What functions will you perform?** ID Energy Group is a multinational renewable energy company (solar, wind, energy storage, and biogas), operating in Spain, Poland, Hungary, and Italy. We are seeking an IT Support Technician to reinforce the Digital & Technology department’s helpdesk, providing first- and second-level support to internal users in a multicultural and multilingual environment. **2\. Main responsibilities** * Handle, log, and resolve user incidents and requests via the ticketing tool (InvGate), meeting defined SLAs. * Provide first- and second-level support for workstations (hardware, software, peripherals), both on-site and remotely. * Manage user and device onboarding, offboarding, and modifications within the Microsoft 365 environment (Teams, Outlook, SharePoint, OneDrive). * Configure, deploy, and maintain IT equipment (laptops, printers, mobile devices) in accordance with company standards. * Provide basic network connectivity, VPN, and remote access support. * Document procedures, recurring incidents, and solutions in the department’s knowledge base. * Support compliance with information security policies and best practices (password management, device handling, access control). * Provide remote support to other group subsidiaries (Poland, Hungary, Italy) when required. #### **Your profile** **Education** * Intermediate or Advanced Vocational Training in Network Systems Administration (ASIR) or equivalent; certifications (ITIL Foundation, CompTIA A\+, Microsoft 365 Certified) are valued. **Experience** * 2–4 years of experience in technical support, helpdesk, or on-site support roles, preferably in multinational environments. **Technical knowledge** * Windows operating systems (mandatory); basic macOS knowledge is desirable. * Microsoft 365 environment: Teams, Outlook, SharePoint, Active Directory / Entra ID. * Ticketing tools (InvGate, ServiceNow, Jira Service Desk, or similar). * Networking concepts (TCP/IP, VPN, Wi\-Fi) and mobile device management. **Languages** * Spanish: native or advanced level. * English: professional level (B2 or higher), required for interaction with teams in Poland, Hungary, and Italy. #### **About us** We are an international business group dedicated to renewable energy, specializing in photovoltaic solar power. We accompany our clients through every phase of the process—from opportunity identification and project development to construction and maintenance—helping them avoid risks while delivering committed, agile, and close support. At ID Energy Group, we are the most committed solar energy specialist partner in the market. Our highly specialized, multidisciplinary teams guide our clients from start to finish through the energy transition—effectively, flexibly, and closely. With over 15 years of specialization in photovoltaic energy, we possess extensive resources to envision possibilities and solve any challenge that arises along the way. Want to learn more? Visit our website! https://www.idenergy.group/