IT Service Manager Junior

Description

**IT Service Manager Junior \| B2 English \| Madrid** ==================================================== Are you passionate about IT service management and eager to grow within a dynamic, international environment? We are seeking an IT Service Manager Junior to join a team focused on managing and continuously improving IT Production services. ### **What will be your mission?** As an IT Service Manager Junior, you will participate in the governance and monitoring of key service management processes, contributing to ensuring operational quality, stability, and continuous improvement. ### **What will be your responsibilities?** * Manage and monitor IT Production Support, coordinating incident prioritization, escalation, and resolution. * Monitor and control incidents, ensuring appropriate communication with involved teams. * Organize and coordinate Task Forces in a dynamic and evolving environment. * Prepare and interpret Service Level Agreement (SLA) reports, identifying improvement opportunities and proposing actions. * Participate in Change Management, supporting internal CAB governance and coordinating with global and local CABs. * Manage communication and relationships with key service stakeholders: vendors, customers, end users, service owners, and management. * Identify continuous improvement opportunities across IT Production processes and services. ### **What are we looking for?** * At least 1 year of experience in IT service management, operations, support, or related areas. * Knowledge or experience in Incident, Problem, Change, and Service Level processes. * Strong organizational, coordination, and tracking skills. * Ability to work effectively in dynamic environments with diverse teams and stakeholders. * Excellent communication skills and customer orientation. * Minimum B2 English proficiency, both written and spoken. ### **Where will you work?** Madrid, Spain — hybrid model, with 2 days per month on-site. ### **Why join us?** This is an excellent opportunity for professionals aiming to build a career in IT Service Management, working in an international environment, participating in operational and continuous improvement projects, and engaging with various departments and stakeholders. Interested? We’d love to meet you! Submit your application and take the next step in your career as an IT Service Manager. ### **Location (Hybrid)**