IT-HelpDesk

Description

**Do you want to work with us as an IT HelpDesk?** We are looking for an IT HelpDesk professional to manage user incidents (in-office or remote), resolving level 1 and 2 issues. Proficiency in ticketing tools to manage incidents, service requests, and track all tickets. Ability to monitor company-critical services and systems. Strong Excel skills for data collection, analysis, and KPI reporting. Knowledge of Microsoft Active Directory for user and group management. **Essential Requirements** **Hardware Management Experience:** * Experience in maintenance (component replacement, upgrades, etc.) of Lenovo laptops. * Experience in maintaining videoconferencing systems for meeting rooms. * Experience in configuring and maintaining mobile devices (Android, iOS). **Operating System Support:** * Windows 10, 11. * Experience in installation (unattended installations, creation and modification of OS images), * Configuration, maintenance, and troubleshooting. **Network Maintenance and Support:** * Switching, switch maintenance and troubleshooting. * Wireless, Wi-Fi maintenance. * Knowledge of network services DHCP, DNS. * Application support. * Knowledge and maintenance of Office 365 and collaboration applications such as Outlook, Teams, OneDrive, and SharePoint. **The profile we seek is someone who is:** * Solution-oriented, highly organized, analytical, and methodical. * Advanced proficiency in Excel, Word, and PowerPoint. * Excellent English language skills. Minimum B2 level. * Proactive, dynamic, and organized. **We will value candidates with:** * Technical education in IT, telecommunications, or related fields. * Experience in corporate environments with a high volume of users. * Ability to document procedures and generate technical reports. **Soft Skills** * Problem-solving ability and analytical thinking. * Organization and attention to detail. * Proactivity and user orientation. * Strong communication and teamwork skills. **What do we offer?** * Continuous and personalized feedback from your manager and mentor. * Volunteering and social action programs to create impact. * Sports and integration activities to promote wellbeing and camaraderie. * Flexible compensation plan to tailor benefits to your needs. * 23 working days of vacation + 3 additional days to enjoy your personal time. **Why BIP?** * People at the heart of our culture. At BIP, you will join a dynamic, creative, and collaborative environment where you can develop your potential. * Challenge yourself. You will work in diverse contexts, facing technical and human challenges that enable your professional growth. * Unlock your potential. You will have access to continuous training. * Work-life balance. We promote flexible work and work-life integration, supported by policies aligned with the Agile model. Bip Iberia, committed and consistent with the Comprehensive Law on Equal Treatment and Non-Discrimination, keeps all open positions available to all qualified individuals regardless of age, disability, gender, sexual or political orientation, race, or belief. BUSINESS INTEGRATION PARTNERS CONSULTING IBERIA, S.L., with tax ID B84701903 and contact enrique.martin@bip\-group.com, will process the data received when you apply for this position as the data controller, for the purpose of managing the current selection process under the pre-contractual measures outlined in Article 6.1.b) of the GDPR, as well as for future selection processes if your profile is of interest, based on consent under Article 6.1.a) of the GDPR. BUSINESS INTEGRATION PARTNERS CONSULTING IBERIA, S.L. will not disclose your data to third parties except where required by law. Furthermore, your CV will be retained for a maximum period of 1 year, after which it will be destroyed. You may also exercise your rights of access, rectification, erasure, objection, restriction of processing, data portability, and not to be subject to automated individual decision-making, or request further information about the processing by contacting: dpo\-bipspain@bip\-group.com.