Guest Experience Expert

Description

Position Summary: We are seeking Guest Experience Experts to create unforgettable experiences, manage a broad range of services, and serve as the primary point of contact for guests. Key Highlights: 1. Create unique and unforgettable experiences for guests. 2. Provide a wide range of services proactively. 3. Be part of a culture that values diversity and modern design. **Additional Information** **Job Number**26070340 **Job Category**Rooms \& Guest Services Operations **Location**Calle Jacometrezo 4, Madrid, Madrid, Spain, 28013 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our jobs are not just about ensuring smooth check-ins and check-outs; we also aim to create an unforgettable and unique experience. Our Guest Experience Experts take initiative to deliver a wide array of services, guiding guests throughout their stay. They empower themselves to move freely within their space and do what needs to be done—whether processing operational requirements; responding to guest requests; completing reports; sharing information about local attractions; or assisting guests with vehicle loading/unloading and transporting luggage to/from rooms and/or designated bell areas. The Guest Experience Expert ensures every transaction feels like a positive part of the guest experience. Regardless of your specific role, there are several fundamental elements that support success—creating a safe workplace; adhering to company policies and procedures; maintaining quality standards; and ensuring your uniform, personal appearance, and communication remain professional at all times. The Guest Experience Expert is constantly on the move (standing, sitting, walking for extended periods, navigating narrow, confined, or elevated spaces, and ascending/descending service stairs and/or ramps); taking an active role (must be able to move, lift, push, pull, and place objects unassisted weighing up to 50 lbs, and up to 100 lbs with assistance; reach above and below knee level; bend, twist, pull, and stoop). Performing all tasks to the best of one’s ability (and other reasonable duties as requested), it is critical that Guest Experience Experts consistently deliver excellence—for guests and for the business. DESIRABLE QUALIFICATIONS Education: High school diploma or equivalent General Educational Development (GED) certificate. Relevant Work Experience: No relevant work experience required. Supervisory Experience: No supervisory experience required. License or Certification: None *At Marriott International, we are committed to providing equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or any other characteristic protected by applicable law.* At Aloft, we’re not your typical hotel—but we’re not complicated either. Our goal is to be the base and starting point for guests. Whether they’re stepping out to walk their dog and returning for a drink, wrapping up a day full of meetings with colleagues, or visiting the city to see family, friends, or their favorite band, we offer a connection—to others and to the surrounding area—with modern design and plenty of personality. We seek confident, self-assured individuals who aren’t afraid to step outside the norm. If the idea of connecting with others excites you, Aloft Hotels is the perfect fit. By joining Aloft Hotels, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll begin** fulfilling your purpose, **you’ll be part** of an incredible global team, and **you’ll become** your best self.