Funeral Services Manager

Description

Position Summary: We are seeking a Funeral Services Manager to coordinate services, monitor progress, and support national-level administrative and operational management. Key Responsibilities: 1. National coordination and monitoring of funeral services. 2. Administrative management, documentation, and customer service. 3. Operational support and handling of sensitive situations. **Job Profile:** A company in the funeral sector requires a Funeral Services Manager – National Area, with an administrative and operational focus, responsible for coordinating services, tracking processes, and supporting national area management. **Requirements:** * Technician, technologist, or professional in administrative or related fields. * Proficiency in office tools (Excel, Word, email). * Experience in administrative functions with telephone customer service. * Prior experience and knowledge in the funeral sector is desirable. * Strong communication skills, organizational ability, and capacity to handle sensitive situations. **Main Responsibilities:** * Handle various funeral services via telephone. * Monitor funeral services nationwide. * Manage documentation and administrative reports. * Maintain communication with customers, insurance companies, and suppliers. * Support operational processes and address emerging issues. * Ensure compliance with internal procedures and protocols. **Competencies:** * Organizational skills and meticulous telephone customer service. * Ability to work under pressure. * Empathy and excellent customer service. * Administrative management and operational monitoring. **Conditions:** * Gross monthly salary: 1\.500,00 € * Rotating shifts: morning/afternoon/night * L \- D (with one week off per month) Salary: 1\.500,00€ per month Work location: On-site employment