**Additional Information** **Job Number**26071020 **Job Category**Rooms \& Guest Services Operations **Location**Paseo Republica Argentina, 4, San Sebastian, Guipuzcoa, Spain, 20004 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Process all guest check-ins and check-outs, as well as room assignments and requests for room changes or late check-out. Collect payments; activate or issue new room keys. Ensure rates comply with market standards and that all exceptions are properly documented. Verify or adjust guest billing. Communicate with appropriate staff when guests are awaiting an available room. Inform guests of any messages they have received. Remove guest records from the computer system. Coordinate with the Housekeeping Department to track room status and guest concerns. File guest paperwork or documentation. Operate the telephone switchboard. Prepare and verify daily reports, incident lists, and credit card authorization reports. Provide directions and information to guests on how to reach destinations. Handle, register, and process all guest calls, requests, questions, or concerns; follow up to ensure satisfactory resolution. Arrange transportation for guests or visitors. Count and secure the cash drawer at the start and end of each shift. Cash guest checks, process all forms of payment, receipts, disbursements, and expenses, and provide change. Notify Security of any reported thefts. Comply with all company policies and procedures; report accidents, injuries, and unsafe working conditions to management; ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information and protect company assets. Greet and acknowledge guests according to company standards, anticipate their service needs and fulfill them, assist guests with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language and answer telephones using proper protocol. Cultivate and maintain positive working relationships with others, support the team in achieving common goals, and listen to and respond appropriately to employee concerns. Adhere to quality safety standards. Stand, sit, or walk for extended periods. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent General Educational Development (GED) certificate. (General Educational Development, GED). Relevant work experience: No relevant work experience required. Supervisory experience: No supervisory experience required. License or certification: None *At Marriott International, we are committed to providing equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or any other characteristic protected by applicable law.* The Luxury Collection Hotels \& Resorts, with more than 120 hotels in over 35 countries, delivers authentic experiences that evoke lasting, treasured memories. Our more than 100 years of expertise—beginning in 1906 under the Italian CIGA brand (a collection of Europe’s most famous and iconic hotels)—provides a solid foundation as we evolve to exceed the expectations of luxury travelers. From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its location: a portal to the destination’s charms and cultural treasures. If you appreciate evocative storytelling, feel passion and curiosity about this destination’s heritage, and desire to deliver genuine, personalized hospitality that anticipates guests’ needs, we invite you to join our journey. By joining The Luxury Collection, you become part of Marriott International’s portfolio of brands. **You will be** where you can do your best work, **you will begin** fulfilling your purpose, **you will be part** of an incredible global team, and **you will become** your best self.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
