**Company Description** Sika España was founded in 1954 and is characterized by innovation, participating in the evolution of revolutionary systems and high-performance technical solutions. Thanks to our Technology Center, we maintain continuous collaboration with universities and institutions, ensuring constant updates. Sika is committed to creating sustainable value through products, systems, and solutions that generate consistent benefits while significantly reducing resource consumption and the environmental impact associated with production processes. **"More Value \- Less Impact"** is the motto of Sika’s sustainable strategy. Through our work, we reduce impact and increase the utility of our solutions. **Job Description** * Supervise the achievement and maintenance of quality levels and customer satisfaction. * Supervise the achievement of the KPI\`s defined for the service. * Define, plan, organize, and prioritize tasks to ensure service delivery. * Size the departmental workforce and schedule, manage attendance and working hours, breaks, and vacations. * Monitor workloads and control quality in customer service. * Reporting of reports. Analysis of results. Creation and implementation of improvement actions. * People management: communicate company strategies appropriately and channel staff needs. Support employee development and training. Actively listen to their concerns and identify talented individuals to support their growth. Encourage innovation and change when necessary. Follow company procedures, policies, values, principles, and code of conduct, and ensure compliance. * Collaborate in a coordinated manner with the rest of the Supply Chain department to achieve common objectives. * Collaborate with administrative and commercial areas to achieve common customer satisfaction goals. * Be the customer’s face and voice within the company. **Requirements** **Education:** University degree in Business Administration or Engineering, or equivalent experience. **Professional Experience:** Minimum 5 years’ experience in a similar position. **Additional Requirements:** * Advanced SAP knowledge in QTC. * English level C1\. Spoken and written. \- Office software: Proficiency in Microsoft Office 365 and Power BI * Experience using AI. * Desirable experience in continuous process improvement. **Additional Information** What do we offer? * Location: Alcobendas. * Permanent contract. * Competitive salary and bonus. * Professional career development. * Work-life balance. Sika offers equal opportunities and considers qualified candidates for employment without discrimination based on gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age, or political opinion. Diversity is fundamental to our culture, and we invite you to be part of it! If you are interested in taking the next step in your professional career, apply now! We offer competitive salaries aligned with local market standards and the specific scope and responsibilities of each position. Compensation is determined based on relevant skills for the role, academic qualifications and/or training. We commit to applying fair and equitable pay practices in accordance with applicable laws and regulations.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
