Customer Service Assistant

Description

**Description:** ---------------- Hellooo! We’re looking for new talent to join our **Customer Service department.** We’re still growing—and we want you to be part of our story! Since our founder R. launched this journey with the vision of creating stylish clothing for young women eager to conquer the world, we’ve continuously evolved. Today, we’re a team of over 160 people (and we started from scratch), we have a community of over 500k followers across platforms like Instagram and TikTok, and we operate 40 physical stores across Spain (and counting!). At THE\-ARE, our customers (the \#thearegirls) are our top priority—and we strive to deliver a flawless experience from start to finish. From customer support to order delivery, we aim to offer much more than clothing: an experience that makes them feel truly unique. That’s why we’re looking for someone like you—to join our Customer Service team and help us care for our customers the way they deserve! **What will you do on a daily basis?** You’ll be the direct link between THE\-ARE and our customers. You won’t just resolve inquiries and manage incidents—you’ll help make every experience memorable. You’ll assist our customers across various channels: * Phone * Email * WhatsApp * Web Chat (Tidio) * MD THE\-ARE * MD Swim * Facebook * TikTok * Respond to inquiries and questions quickly and effectively, ensuring clear and friendly communication. * Ensure every interaction reflects THE\-ARE’s values and essence. Incident Resolution * Resolve order-related incidents, ensuring fast and efficient responses. * Handle post-sales processes to guarantee full customer satisfaction with their purchases. Order Tracking and Post-Sales: * Daily tracking updates. * Daily identification of delivery failures. * Management and resolution of such issues (point-of-sale or customer report). Review Management * Answer customer questions (Q\&A) about products to provide detailed, accurate information and help close sales. * Manage and respond to customer reviews to ensure a positive shopping experience. * Analyze feedback and suggestions to share insights with your manager. Returns * Domestic and international returns * Marketplace returns * Information reporting by TTX * Customer notification * Resolution Coordination with other teams involved in the sales process: * Maintain smooth communication with TTX, our logistics partner. * Manage incidents with courier services such as Correos, DHL Express, DHL Parcel, among others. * Track shipments and ensure delivery deadlines are met. * Coordinate with Marketing to align messaging for campaigns and promotional activities. * Collaborate with Retail to align communications regarding in-store initiatives that customers may ask about in the department. * **Requirements:** --------------- We need someone who is **enthusiastic** about connecting with our customers and helping them resolve any situation quickly and effectively. * Strong written and verbal communication skills. * Organized and detail-oriented in daily work. * Eager to learn and grow within the THE\-ARE team. * Ability to communicate fluently in English—especially when coordinating with international suppliers and agencies. \*Additional languages are a plus! What benefits can you enjoy as a THE\-ARE employee? At THE\-ARE, you don’t just come to work—you come to grow, get inspired, and enjoy what you do every day. * Offices with soul: open spaces, a recording studio, relaxation zones, and breathtaking sunsets from your desk. * Flexible compensation: health, training, and meal benefits—so work also contributes to your wellbeing. * THEARE Club Benefits: Access our discount club offering savings on travel, home goods, beauty products, sports, and more. * Fashion within reach: Enjoy discounts of 30%–70% across all our collections. * Testers Club: Be the first to discover and try THE\-ARE’s newest releases before anyone else. * Special Fridays: Fridays aren’t just great for the shortened workday—they also feature free lunch. Even those who love remote work come in person that day for the brunch.