Concierge Agent - Avis First - PMI

Description

Job Summary: We are seeking an enthusiastic, customer-oriented Concierge for our Avis First team to ensure an exceptional and personalized experience for every VIP customer—from arrival to departure. Key Highlights: 1. Provide a premium and personalized experience to VIP customers. 2. Collaborate with teams to ensure smooth processes. 3. Opportunities for national and international career advancement in 165 countries. **Is your customer service truly premium?** If you are an enthusiastic, customer-focused individual passionate about making every customer feel like a true VIP, we want to meet you! We are looking for a **Concierge** for our **Avis First** team at the **Palma de Mallorca Airport**. **Your Mission** You will be the first point of contact for our customers, delivering an exceptional and personalized experience from their arrival to departure—because every interaction matters and every detail makes a difference. * **Your start date will be immediate, and your contract will be fixed-term (initially 6 months, with potential for extension).** * Your schedule will be 40 hours per week, distributed across a rotating shift system with consecutive days off (shifts Monday–Sunday, time slot 7:00–00:00). **What will you do daily?** * Ensure a premium experience for our customers. * Greet customers warmly, assist with luggage, and explain features of the rented vehicle. * Deliver vehicles directly to customers. * Inspect vehicles upon delivery and return, documenting any possible damage. * Proactively communicate via phone, SMS, email, and apps regarding logistics, meeting points, and special requests. * Collaborate with fleet and operations teams to ensure smooth processes. * Handle customer requests professionally and with a solution-oriented, immediate-response approach. **What will you receive in return?** * Annual gross salary of €18,281 plus a variable compensation system based on customer evaluations. * As stipulated by collective agreement, you will receive additional allowances for working on national holidays, outside standard hours, and during closing shifts, as well as access to our training fund. * Challenges and opportunities for national and international career growth—we operate in 165 countries. **What do you need to succeed?** * Valid driver’s license (mandatory) * Excellent communication skills: advanced English required (other languages are a plus) * Proficiency with mobile devices, tablets, and applications * Strong customer orientation, professional attitude, and solid organizational skills * Ability to work under pressure and manage multiple tasks simultaneously * Minimum 1 year of experience in VIP customer service (preferably in hospitality, retail, or car rental) **Join Us** Are you ready to join us and transform the premium mobility experience? Become part of AVIS First and help deliver superior, seamless, and uninterrupted journeys to every customer. Avis Budget Group is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran, and will not be discriminated against on the basis of disability. Palma De Mallorca Baleares Spain