BELLHOP

Description

Summary Join the Thompson Sevilla Team! Let yourself be captivated by a luxury lifestyle experience. Who are we? Thompson Sevilla is where Sevillian culture, contemporary art, and luxury lifestyle converge. Here, we live our purpose: “We care for people so they can be their best”. This means we support you so you can grow, learn, and bring your best self every day. Because at Thompson Sevilla, people are at the heart of everything we do. We believe in the power of belonging and in building a caring culture where every talent feels part of a family. Additionally, Hyatt has been recognized for over 10 years on the Fortune 100 Best Companies to Work For list—a testament to our commitment to inclusion, well-being, and talent development. Your Mission We are seeking a Bellhop to join our team. If you are passionate about delivering unique experiences, this is the place for you. What will you do daily? * Responsible for warmly and professionally receiving and assisting guests and visitors with all their needs—both during check-in and check-out, whenever required. * Responsible for maintaining order in the lobby and luggage storage areas, and ensuring proper care and maintenance of facilities and operational equipment. * Ensure recognition of VIP guests or World of Hyatt (WOH) members. * Adapt effectively to changing hotel situations, identify priorities, and manage time and pressure efficiently. * Continuously seek improvements in guest and internal customer satisfaction levels to foster greater loyalty to the hotel and brand. * Log incidents, track progress, and resolve any issues that arise during a guest’s stay. * Responsible for relocating guests to different rooms upon request by the Host/Team Leader or the on-duty supervisor, as well as delivering packages or gifts to guest rooms. Qualifications What would we like you to bring? * Advanced English proficiency (spoken/written). * Prior experience in a similar role is desirable. * Proactive personality, initiative-taking, and positive attitude. * Knowledge of Madrid as a tourist destination is desirable. * Proficiency in Microsoft Office suite and email management. * Availability to work shifts and flexibility in working hours. * Familiarity with the Opera system is desirable. * Service-oriented attitude. * Attention to detail. * Valid Class B driver’s license. And what can we offer you? We are proud to care for our team—and therefore offer benefits that truly make a difference. * Your development is our priority; thus, we provide continuous training programs and opportunities for both internal and international mobility. * Enjoy complimentary stays at our hotels worldwide and experience Hyatt firsthand. * Because inclusion and respect are core to our identity, we proudly foster a workplace where diversity is not only respected—but celebrated. We believe in equal opportunity and equity as foundational pillars of our culture. * Once a year, we gather with our talent to celebrate having the best team. * Through our Hystar program, the team votes every semester for the Star Talent who inspires fellow colleagues. * Because well-being is one of our core values, we support you with Wellhub, psychological assistance, and much more. * You’ll enjoy a competitive benefits package designed to care for you and recognize your contributions—including exclusive discounts at our outlets and select nearby retailers. We welcome you: We know many people only apply when they meet all job requirements. If you feel inspired to advance your career—go ahead and apply! We’d love to consider your experience and explore how you could help us make Hyatt even better! We are an equal opportunity employer. We do not discriminate based on race, gender, sexual orientation, religion, disability, or any other protected characteristic. In line with Hyatt’s values, we place people at the center of everything we do, value diversity, and foster an inclusive environment where everyone can grow, contribute their talents, and feel respected. \#CareConnectsUs \#Hyattcareers \#WorkatHyatt