Description
Job Summary:
We are seeking a professional to analyze operational data, generate insights, and enhance service in an Operational Management role.
Key Highlights:
1. Conduct exploratory and explanatory analyses with creative thinking.
2. Provide insights to prioritize business projects.
3. Lead proposals to improve service and detect deviations.
Within the Operations Directorate, in the **Operational management** area, the candidate will report to the **Analytics\- Operational management** manager.
The candidate will be responsible for supporting the monitoring of operational performance across various areas.
**Main Responsibilities**:
* Perform multiple exploratory and explanatory analyses using diverse datasets; critical and creative “out-of-the-box” thinking is required.
* Deliver insights through analysis to support prioritization of various business projects / initiatives.
* Maintain constant communication and coordination with different Verisure departments to accurately understand data, analytical results, and action points.
* Develop multiple automated and interactive reports to monitor and drive key operational KPIs.
* Prepare and handle large volumes of data from multiple sources (internal data\- ODBS connections, Cloud\- AWS, external files).
* Detect deviations and lead proposals to improve service.
* Deliver executive presentations to Verisure’s Management.
Requirements
**Mandatory**:
* University degree: Business Administration, Mathematics, Statistics, Engineering, Actuarial Science, or related field.
* Exceptional analytical and quantitative skills.
* Advanced proficiency in Microsoft Office (primarily Excel and PowerPoint).
* Proficiency in Python, SQL, and Power BI is mandatory.
* Interest in the operational domain.
* Strong soft skills and ability to interact and communicate effectively with diverse operational profiles and departments within the company.
* Adaptability to change.
* Minimum 3 years of experience in similar roles.
* Flexibility to learn, understand, and evaluate new concepts across different functional areas.
* Proactivity in pursuing continuous improvement.
* Teamwork orientation.
**Desirable**:
* Knowledge of Business Objects.
* Knowledge of AWS.
* Experience with AI, agent development, and prompt engineering.
* Confidence to interact with senior stakeholders under pressure.
* Project management experience.
**Working Hours**: Monday to Thursday (9:00 AM – 6:15 PM) and Friday (8:00 AM – 3:00 PM)