Genesys Cloud - Software Engineer

Description

Job Summary: We are seeking a Genesys Cloud Software Engineer to design, automate, and integrate mission-critical solutions on our cloud contact center platform. Key Highlights: 1. Design and evolve complex customer experience flows. 2. Build and deploy robust integrations with Genesys Cloud APIs. 3. Collaborate with teams to align technology with business objectives. ### **Job Description** Elite Challenge: Genesys Cloud Software Engineer – Design the Future of Customer Experience **Location/Work Mode:** 100% Remote (Spain). **Working Hours:** Monday to Friday, 9:00–18:00 (40 hours/week; except in August, when it is 38 hours/week) Your Role/Mission in the Company At **Initium Software**, we are not a traditional consultancy; we are strategic partners connecting top talent with the market’s most challenging projects. As a **Genesys Cloud Software Engineer**, your role will go beyond writing code—you will be the mastermind behind the architecture, automation, and integration of mission-critical solutions within our *cloud contact center* platform. You will collaborate closely with Program Directors, Product Owners, and architecture teams to transform complex requirements into scalable, high-impact systems. If you seek a place where your work makes a real difference, this is it. Your Mission (Challenges and Responsibilities) * **Design and evolve** highly complex customer experience flows using Genesys Cloud Architect. * **Build and deploy** robust integrations via Genesys Cloud APIs, Data Actions, and event-driven services. * **Implement and optimize** routing logic and automation for both voice and digital channels. * **Ensure platform stability and performance** through advanced troubleshooting and application of development best practices. * **Co\-create solutions** by collaborating closely with Product Owners, Business Analysts, and IT teams to align technology with business goals. Requirements Your Toolkit (What We’re Looking For) **Must-Have:** * **Experience:** 5+ years building solid Genesys Cloud solutions (especially Architect flows and API integrations). * **Strong technical knowledge:** Proficiency in REST APIs and development/scripting using JavaScript and Python (ETL). * **Languages:** Intermediate-to-advanced English (minimum B2 level) and fluent Spanish, with ability to communicate effectively in international environments. * **Technical mindset:** Analytical capability to translate business requirements into stable, scalable technical solutions. **Nice-to-Have (Highly Valued):** * Experience with event-based integrations (e.g., EventBridge). * Prior experience or exposure to CRM systems—specifically Microsoft Dynamics. * Knowledge of bots, automation tools, or conversational AI platforms. * Official Genesys Cloud or Cloud provider certifications (e.g., AWS). * Passion for learning, sharing ideas, and growing alongside the team. How We’ll Measure Your Impact * Monthly achievement of assigned project efficiency targets. * Effective alignment and execution of the technical area’s strategic plan. Perks What We Offer * **Competitive Compensation:** Fixed salary commensurate with your technical expertise and market standards. * **True Flexibility:** 100% remote work from Spain, enabling you to manage your own work-life balance. * **Initium Culture:** A dynamic environment guided by autonomy, mutual collaboration, and a high-performing team that inspires you to excel. * **Impact and Growth:** A space where your initiative is valued, your real impact recognized, and your evolution and career path strongly supported. ### **Ready for the Next Step?** At **Initium**, we don’t just build technology—we create an environment where people can grow, deliver value, and leave their mark. If you seek a challenge where curiosity drives progress and your code delivers tangible business impact, we want to meet you! **Apply now—and let’s discuss the future we can build together.**