### **Elite Challenge: Dynamics 365 Customer Insights Expert – Design Strategies That Connect With Millions** **Location:** Portugal or Spain (Remote / Hybrid) **Working Hours:** 09:00 \- 18:00 **Languages:** Advanced English (C1\) and Spanish At **Initium Software**, we connect top technical talent with the most challenging and innovative projects in the market. We are not a traditional consultancy; we are strategic partners who believe in real impact through technology. We are not looking for someone who merely configures platforms; we seek a strategic and technical mind capable of revolutionizing how global brands interact with their audiences. If you are passionate about automation, advanced segmentation, and continuous optimization of multichannel experiences, this is your place. ### **Your Mission** ### **As a Dynamics 365 Customer Insights Functional\-Technical Consultant**, you will lead the design and evolution of marketing automation infrastructure. Your key challenges will be: * + **End-to-end leadership** of configuration, administration, and continuous optimization of *Dynamics 365 Customer Insights – Journeys*. + **Design and orchestrate** advanced audience segmentation strategies and automated *nurture program* flows based on behavioral data. + **Maximize multichannel impact** by building efficient campaigns across Email, SMS, Push Notifications, and WhatsApp. + **Ensure technical excellence** and deliverability by managing channel infrastructure (SPF, DKIM, DMARC configuration) and ensuring strict adherence to GDPR compliance and consent management processes. + **Monitor success** by developing analytical dashboards and key KPIs, collaborating closely with sales, marketing, CRM, and data teams. ### **Your Arsenal** **Mandatory (What You Need to Succeed):** * Proven, hands-on experience configuring and operating **Dynamics 365 Customer Insights – Journeys**. * Deep understanding of the customer lifecycle, marketing automation, and advanced segmentation. * Solid knowledge of email infrastructure (deliverability concepts, sender reputation, SPF, DKIM, DMARC). * Experience working with Dataverse and securely managing customer data efficiently. * Clear understanding of communication compliance regulations and GDPR. * **Languages:** Advanced English (C1 required) and fluent Spanish for communication with international stakeholders. **Especially Valued (Desirable):** * Hold the official *Microsoft Certified: Dynamics 365 Customer Insights* or *Power Platform Functional Consultant Associate* certification. * Experience with Dynamics 365 Customer Insights – Data. * Proficiency in Power Platform tools (Power Automate, Power BI, Power Apps) or Azure services and APIs. * Experience integrating workflows with messaging platforms such as WhatsApp Business. * Enthusiasm for AI-driven personalization and familiarity with Agile environments. * Passion for learning, sharing ideas, and growing alongside the team. ### **How We’ll Measure Your Impact** * Monthly achievement of project efficiency targets. * Effective alignment with and execution of the department’s strategic plan. Benefits ### **What We Offer (Differentiating Benefits)** * **Competitive fixed salary**, commensurate with your technical experience. * **Real flexibility:** Excellent work model (hybrid/remote) adapted to your lifestyle. * **Culture of autonomy, collaboration, and dynamism:** An environment where your initiative is valued, your impact recognized, and your growth actively supported. * **Zero monotony:** Challenging projects using cutting-edge technologies, backed by a high-performing team that inspires you to surpass yourself. *"At Initium, we don’t just develop technology: we create an environment where people can evolve, deliver value, and leave a lasting mark."* **Ready to build the future of digital interaction?** If you’re seeking a place where your skills make a real impact and your curiosity drives progress, we want to meet you. Send us your CV or LinkedIn profile. **Apply now and let’s talk!**
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
