Front Desk Supervisor

Description

**Company Description** **Join Novotel Barcelona City as Front Desk Supervisor!** Located in the heart of Barcelona, **Novotel Barcelona City** is a modern and dynamic hotel part of the **Accor** group, the world leader in hospitality. With an innovative focus on guest experience and a passionate team dedicated to service, we offer a stimulating work environment where professional development and human quality go hand in hand. At Novotel, we believe in creativity, operational excellence, and teamwork to deliver memorable experiences to our customers. **What We Offer?** As part of the Accor group, you will have access to a global network of over 5\.100 hotels across 100 countries, where innovation, professional development, and the well-being of our customers and colleagues are top priorities—from local and international sales strategies. **Job Description** As **Front Desk Supervisor**, you will be a key pillar in front office operations, ensuring an exceptional experience for our guests and supporting the team in their daily development and performance. Your main responsibilities will include: * Supervising and coordinating daily front desk operations, ensuring agile and efficient service. * Providing personalized customer service, anticipating needs and resolving any issues promptly and professionally. * Leading and motivating the front desk team, fostering a collaborative and dynamic work environment. * Supporting the training and development of front desk agents, ensuring compliance with brand quality standards. * Managing the loyalty program, promoting it actively and maximizing enrollments. * Collaborating with other departments to ensure smooth operations and an optimal guest experience. * Operating Opera and managing administrative processes related to check\-in, check\-out, and billing. **Requirements** We are seeking a professional with: ✔ **Prior experience in front desk or a similar role** within the hospitality industry. ✔ **Leadership and team management skills**, with the ability to motivate and develop talent. ✔ **Excellent communication and problem-solving skills.** ✔ **Fluency in English, Spanish, and French** (knowledge of additional languages is a plus). ✔ **Familiarity with hotel management systems** (Opera, FOLS or other PMS—valued but not required). ✔ A proactive, organized, and customer-service-oriented attitude. **Additional Information** At **Novotel Barcelona City**, we offer: ✨ A dynamic and international work environment. ✨ Career development opportunities within Accor. ✨ Ongoing training to enhance your professional growth. ✨ Exclusive group benefits (hotel discounts, leadership training, etc.). If you are passionate about hospitality and wish to join a continuously evolving team, **we look forward to your application!**