Systems and Cybersecurity Technician N2

Description

**Who are we?** We are a company specialized in IT Managed Services and Cybersecurity, serving organizations across various sectors. We manage critical infrastructures, cloud projects, virtualization platforms, Microsoft 365 environments, and advanced cybersecurity solutions. We are seeking to hire a **Systems and Cybersecurity Technician N2** to strengthen our technical team and actively participate in incident resolution, infrastructure administration, customer support, and technological evolution of client environments. You will work in a multi-client environment, with access to market-leading technologies and real opportunities for professional development. We advocate a workplace built on trust, flexibility, and professional growth, offering a hybrid model that combines remote work with on-site activities and a flexible schedule facilitating personal and professional work-life balance. **What will you do on a daily basis?** You will join the N2 team, responsible for resolving advanced technical incidents, managing changes, administering platforms, and supporting the N1 support team. **Systems, Infrastructure, Backup, and Cybersecurity** * Management of VMware virtualization platforms. * Administration of Microsoft Windows Server environments. * Management and administration of Microsoft 365. * Administration of Microsoft Entra ID and Azure services. * Administration of corporate storage solutions. * Management of hybrid infrastructures and cloud environments. * Proactive monitoring of servers, services, and infrastructures. * Diagnosis and resolution of complex system incidents. * Implementation of improvements and changes in client environments. * Preparation and maintenance of technical documentation. **Backup, Recovery, and Contingency** * Administration and monitoring of backup and recovery platforms. * Daily verification of backups and resolution of associated incidents. * Management of business continuity and disaster recovery (Disaster Recovery) solutions. * Execution of file, device, server, virtual machine, and Microsoft 365 service restorations. * Periodic execution of recovery tests and backup validation. * Management of backup retention, replication, and storage policies. * Administration of on-premises, hybrid, and cloud backup solutions. * Participation in the implementation of contingency procedures. * Intervention in recovery situations arising from critical incidents, cyberattacks, or data loss. * Documentation and continuous improvement of recovery and business continuity procedures. * Collaboration in projects related to technological resilience and reduction of operational risks. **Cloud and Microsoft 365** * Administration of Exchange Online. * Management of SharePoint Online and OneDrive. * Administration of security and compliance policies. * Identity and access management. * Implementation and maintenance of MFA and Conditional Access. * Support in Microsoft 365 migration projects. * Basic administration of Intune and device management. * Resolution of incidents related to cloud services. **Networking and Communications** * Diagnosis and resolution of network incidents. * Basic and intermediate configuration of switches and LAN networks. * VLAN and corporate connectivity management. * Configuration and support of remote access and Site-to-Site VPNs. * Resolution of incidents related to communications and resource access. * Basic and intermediate firewall administration. * Technical support during network infrastructure deployments and changes. **Cybersecurity** * Management of corporate EDR, XDR, and antivirus solutions. * Initial investigation and analysis of security alerts. * Management and tracking of Level 2 cybersecurity incidents. * Vulnerability management and remediation follow-up. * Application of hardening measures on systems and services. * Administration of access and identity protection policies. * Collaboration in technical audits and security improvement projects. * Support in initiatives related to ENS, ISO 27001, NIS2, and other security regulations. **Escalated Support and On-Site Activities** * Resolution of incidents escalated from the N1 support team. * Technical support and mentoring for Helpdesk technicians. * Participation in on-site interventions at client locations (incidents, requests, and/or outsourcing). * Replacement and installation of IT equipment. * Resolution of complex incidents requiring on-site action. * Execution of planned changes and preventive maintenance. * Participation in technology implementation and renewal projects. **Minimum Requirements** * Higher Vocational Training Degree in Computer Science (ASIR or equivalent). * **Minimum 4 years’ experience in Systems, Infrastructure, or N2 Support roles.** * Demonstrable experience in Microsoft 365 and Azure administration. * Solid knowledge of Windows Server. * Experience in VMware virtualization. * Experience in backup and recovery platform administration. * Knowledge of TCP/IP networking, VPNs, basic routing, and firewalls. * Experience in resolving complex incidents and providing multi-client support. * Ability to work autonomously and in an organized manner. * Experience in technical documentation. * Valid driver’s license. **Especially Valued** * Experience with Azure and Microsoft Entra ID. * Knowledge of Microsoft Intune. * Experience with Syneto. * Experience with WatchGuard or Fortinet. * Management of EDR/XDR solutions. * Experience in MSP (Managed Services Provider) environments. * Experience in administering backup platforms such as Syneto, Veeam, Barracuda, Hornetsecurity, Azure Backup, Synology Active Backup, Datto, or Acronis. * Experience conducting restoration tests and validating contingency plans. * Knowledge of RPO, RTO, business continuity, and disaster recovery. * Participation in projects related to ENS, ISO 27001, or NIS2. * Microsoft, VMware, WatchGuard, Fortinet, or equivalent certifications. * Basque language (intermediate level): conversations and providing technical support to users and clients. * English (intermediate level): required for consulting technical documentation, communicating with vendors, and managing incidents. **Personal Competencies** We seek a candidate with a strong technical profile, oriented toward problem solving and capable of operating effectively in multi-client environments. * Analytical ability and capacity to resolve complex incidents. * Autonomy and responsibility. * Customer orientation. * Effective communication. * Organizational and prioritization skills. * Teamwork. * Proactivity and initiative. * Eagerness to learn and evolve technically. * Ability to manage critical situations with sound judgment and professionalism. **What do we offer?** * Permanent contract. * Stable project within a growing technology company. * **Hybrid work model**, combining remote work and on-site client interventions. * **Flexible start and end times**, promoting work-life balance. * Participation in advanced projects in Systems, Cloud, and Cybersecurity. * Continuous training and official certifications. * Professional career development plan. * Market-leading technologies. * Excellent working environment. * Direct contact with high-value-added clients and projects. * Professional development in Systems, Cloud, Business Continuity, and Cybersecurity. * Salary range between 26,000 and 32,000 + 3,000 incentives based on candidate value. **Technologies You’ll Work With** **Systems and Cloud** * Microsoft 365 * Exchange Online * SharePoint Online * OneDrive * Microsoft Entra ID * Azure * Intune * Windows Server * VMware **Backup and Continuity** * Syneto * Hornetsecurity 365 Total Backup * Barracuda Cloud-to-Cloud Backup * Veeam Backup & Replication * Azure Backup * Synology Active Backup * Datto * Acronis **Networking and Security** * WatchGuard * Sophos * Fortinet * VPN * Firewalls * Antivirus * EDR / XDR **Service Management** * Autotask PSA * RMM tools * Remote monitoring and management platforms **Why Join Us?** Because you’ll have the opportunity to work with market-leading technologies, participate in real-world technological transformation and cybersecurity projects, collaborate with clients across diverse sectors, and develop professionally within a highly specialized team. If you are passionate about systems, cloud, business continuity, and cybersecurity, and seek a flexible environment to continue growing professionally, **we want to meet you.** **Join our team!**