Integration Engineer

Description

Job Summary: We are seeking an Integration Engineer to design and implement robust integrations between ITSM platforms, observability tools, CMDBs, and other enterprise systems, ensuring accurate data exchange and synchronization. Key Highlights: 1. Design and implementation of robust integrations between diverse platforms. 2. Incident resolution and monitoring of integration health. 3. Source code management, versioning, and component deployment. **ARE YOU UP FOR THE CHALLENGE?** ------------------------ As an **Integration Engineer**, you will join our **IT Infrastructure**, **Service Management and Governance** department — a highly specialized team focused on system infrastructure solutions, virtualization, and on\-premises and/or cloud-based environments powered by leading market vendors. We deliver managed infrastructure services to major national and international clients. Additionally, we execute cutting-edge technology projects with exceptional impact. **WHAT WILL YOU DO DAILY?** ------------------------------- Your main responsibilities will include: * Designing and implementing robust, maintainable integrations between ITSM platforms, observability tools, CMDBs, and other enterprise systems. * Ensuring correct data exchange, transformation, correlation, and synchronization across integrated platforms. * Ensuring integrations incorporate appropriate mechanisms for authentication, security, traceability, error handling, retries, and monitoring. * Analyzing and resolving incidents related to connectivity, authentication, payloads, API errors, or data inconsistencies. * Implementing logging, metrics, and alerts to monitor integration health in production. * Managing source code, versioning, and deployment of developed components. * Creating technical documentation, integration diagrams, operational runbooks, and troubleshooting guides. * Maintaining technical quality of integrations throughout their lifecycle — from design and development through deployment, support, and evolution. **WHAT DO WE EXPECT FROM YOU?** ------------------------- * Higher vocational training or Engineering degree in Computer Science or related field. * English proficiency at “First Certificate” level or equivalent. * **Experience:** + At least 5 years in Infrastructure Administration. + Practical experience in system development and integration using REST APIs and event-based integrations. + Python development for automation, data transformation, and application integration. + Knowledge of data exchange formats and models, primarily JSON and, complementarily, XML. + Experience with OAuth 2\.0, client credentials, tokens, API keys, or equivalent authentication mechanisms. + Knowledge of application and integration logging, monitoring, and troubleshooting, as well as secure credential and certificate management. + Experience with unit, integration, and end\-to\-end technical testing. * **Preferred qualifications:** + Specific experience developing integrations with BMC Remedy, BMC Helix ITSM, or ServiceNow. + Experience with Docker containers and Kubernetes platforms. + Familiarity with automation tools and Infrastructure as Code (IaC) such as Terraform or Ansible. + Experience with CI/CD pipelines and automated deployment. + Experience with Azure, AWS, or Google Cloud. + Knowledge of Azure Functions, Logic Apps, AWS Lambda, or other serverless integration services.