Job Summary: We are seeking a Receptionist to join SmartRental, handling customer service, registrations, reservations, and payments to ensure a seamless guest experience. Key Highlights: 1. Customer service and warm welcome to guests. 2. Efficient management of check-in, check-out, and reservations. 3. Opportunity for professional development within a growing company. **Join our SmartRental team!** SmartRental Group is a young, dynamic company dedicated to the operation and management of real estate assets for the tourism and hospitality sectors. Our vision is to become the European leader in the market, providing diverse and tailored accommodation solutions for all needs. With over 10 years of experience, our operations focus on hotels, apartments, hostels, student residences, and luxury residences for seniors. Our portfolio includes brands such as SmartRental Collection, Akeah, Malacuna, Live It, Suio, Evoca, and Lemonade, covering various vertical markets in the Living and Hospitality sectors. **What will be your responsibilities?** * Customer service: Be the first face guests see upon arrival and provide a warm welcome. Answer questions, supply information about the property and its services, and assist in meeting guests’ needs. * Guest registration: Manage guest check-in and check-out processes, ensuring efficient and friendly completion of check\-in and check\-out procedures. * Reservations: Assist with reservation management via phone, email, or in-person at the front desk. This may include entering reservations into the system, confirming availability, and assigning rooms. * Payment handling: Process guest payments—including cash, credit card, or other payment methods—and issue receipts as required. * Tourist information: Provide information on local points of interest, restaurants, activities, and events to help guests make the most of their stay in the area. * Internal communication: Relay relevant information to other departments—such as housekeeping or maintenance—to ensure a seamless guest experience. * Handling complaints and issues: Listen to guest concerns and resolve any problems quickly and efficiently, or escalate to appropriate staff when necessary. * Front desk area maintenance: Keep the front desk area clean and tidy—including the reception counter, lobby, and adjacent public areas. * Security: Ensure guest and property safety by following established security procedures, such as access control and key management. **What are we looking for?** * Advanced English * Prior experience not required * Currently pursuing a degree or studies related to the role * Ability to sign a university internship agreement * Eagerness to learn! **What do we offer?** * Paid internships * Opportunities for professional development and growth within a growing company. * Discounts on our accommodations, restaurants, and events. Additionally, we offer discounts across multiple sectors through our Corporate Benefits platform. * Medical insurance via a flexible compensation plan. * ️ 1 vacation day per month worked.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
