Deputy Manager

Description

Job Summary: Organize, direct, coordinate, and supervise actions to ensure service quality, manage operations, and anticipate guests’ needs. Key Responsibilities: 1. Manage operations and ensure the quality of hotel services. 2. Lead teams and foster internal communication. 3. Represent the hotel and support the implementation of policies. **Role Vision:** Reporting to the Hotel Director, the Deputy Manager shall—by delegation—organize, direct, coordinate, and supervise all actions aimed at ensuring service quality, personally verifying such quality and anticipating operational issues that could jeopardize guest satisfaction. **Main Responsibilities:** General: * Handle customer complaints or claims in the absence of the Director. * Supervise work at all levels (reception, office, etc.). * Plan activities and assign responsibilities to achieve an efficient operational model. * Manage sustainability plans, monitor their implementation, and conduct audits. * Conduct regular inspections of facilities and ensure strict compliance with safety and health standards. Specific: * Foster internal communication among departments. * Anticipate and coordinate daily operations, paying attention to incidents. * Respond to management requests to implement business decisions. * Act as the hotel’s representative before public bodies and hospitality or service associations in the absence of the Director. * Inspire the team under supervision through personal example. * Support the implementation of company policies at all levels. **Education/Training:** *Essential:* Degree in Business Administration and Management or equivalent. *Desirable:* Advanced English proficiency. Hospitality Management or Tourism studies are valued. **Experience:** *Essential:* Proven experience as a hotel manager or in a similar role for a minimum of three years. English proficiency is required; knowledge of additional languages is an asset. *Desirable:* Experience in dynamic work environments, preferably hotels or high-turnover establishments.