Student Support Coordinator

Description

At **UNIR** (Proeduca Group), we are looking for a **Student Support Coordinator** to join our **Student Support Team.** **What will you do?** * Provide personalized support to students through multiple channels: phone, email, and chat. * Manage and record all interactions in the CRM, ensuring efficient follow-up and excellence in service delivery. * Lead key procedures such as enrollment, document management, and incident resolution, guaranteeing a seamless experience for students. * Collaborate with other departments to optimize processes and enhance student satisfaction. **What are we looking for?** * Exceptional communication skills—both oral and written—to connect clearly and empathetically with students. * University degree or higher vocational training qualification. * Minimum 1 year of experience in telephone-based customer service environments handling high call volumes. * Passion for education and social impact, with a solution-oriented mindset and commitment to continuous improvement. **What do we offer?** A dynamic and collaborative environment where your work will have a direct impact on students’ lives. The opportunity to be part of a major international expansion project and integrate into a highly qualified team with an excellent working atmosphere. Full-time schedule, two options: Mon\-Fri 12:15\-21:00 or Mon\-Fri 13:30\-22:00 V 13:30\-20:00\. Part-time afternoon schedule. Hybrid work model (50%\-50%) starting after 6 months. Offices located in Pozuelo de Alarcón, just 3 minutes from Pozuelo Renfe station. Flexible compensation plan, employee discount portal, and an attractive vacation package (26 working days \+ 4 personal days). Access to top-tier training opportunities with an 80% discount on UNIR degree programs. If this profile resonates with you and you want to join a team transforming lives through education, don’t hesitate to apply! *The EDUCATIONAL Group is firmly committed to equal opportunities and diversity, thereby creating an environment free from any form of discrimination.* **\#LI\-SR1** Group companies Management and Administration Staff (PGA) Position Customer Support Locations Madrid \- Spain Remote status Hybrid Employment type Full-time Experience level Technicians Company PROEDUCA \- Globalpro