Position Summary: We are seeking a spa receptionist to manage guest reception, reservations, treatment consultation, and ensure smooth operations and a pleasant atmosphere at the spa. Key Highlights: 1. Customer service and treatment consultation in a wellness environment. 2. End-to-end reservation management and coordination with the spa team. 3. Opportunity to promote services and contribute to product sales. **What will you do on a daily basis?** * Greet and welcome spa guests. * Manage reservations, treatment schedules, and availability, both by phone and in person. * Advise guests on treatments, services, and products, tailoring recommendations to their needs. * Coordinate with the spa team to ensure proper guest flow and service delivery. * Handle payments, billing, and cash register closing as required. * Maintain up-to-date information in the management system and customer database. * Ensure order, cleanliness, and a welcoming atmosphere at reception and common spa areas. * Address inquiries, issues, or special requests, ensuring a satisfactory experience. * Promote additional services and contribute to the sale of treatments and products. **What do we require from you?** * Prior experience as a receptionist, preferably in a spa, hotel, or wellness setting. * Training in Tourism, Aesthetics, or related fields is a plus. * High proficiency in Spanish and English; knowledge of other languages is an advantage. * Excellent customer service, communication, and sales skills. * Strong organizational and scheduling abilities in dynamic environments. * Proficiency in computer tools and reservation systems. * Flexibility to work rotating shifts, weekends, and holidays.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
