Roadside Assistance Operator - Remote Work

Description

Job Summary: We are seeking a Remote Roadside Assistance Operator to deliver high-quality support and assistance to insured customers in emergency situations, managing calls and coordinating services with empathy and professionalism. Key Highlights: 1. Provide empathetic, effective, and professional customer service. 2. Handle calls and coordinate roadside assistance services. 3. Track cases and resolve incidents until closure. Are you passionate about helping people? Join our team as a Remote Roadside Assistance Operator, delivering quality support and assistance to those who need it during urgent travel situations. ### **MAIN RESPONSIBILITIES:** * Handle calls from our insured customers requiring roadside assistance. * Coordinate dispatch of towing, mechanical, or technical assistance services. * Deliver empathetic, effective, and professional customer service to our insured customers. * Track cases, resolve incidents, and ensure full closure using an automated case management system. #### **WHAT WE LOOK FOR:** * A team of professionals delivering personalized telephone assistance to insured customers—managing, processing, and tracking claims with a HELPING SPIRIT, COMMITMENT, and RESPONSIBILITY. * Individuals with strong communication skills and a customer-oriented mindset. * Basic computer literacy. * Minimum 1 year’s prior experience in a call center or technical support role. #### **BENEFITS AND CONDITIONS:** * Fixed shifts of 30 weekly hours, Monday to Sunday, 14:00–20:00. Available at the Tres Cantos and Alcorcón centers. * Fixed shifts of 30 weekly hours, Monday to Sunday, 18:00–24:00. Available only at the Tres Cantos center. * Fixed shifts of 34 weekly hours, Monday to Sunday: 16:00–21:00 on in-office days and 16:00–24:00 on remote work days. Available only at the Alcorcón center. * All shifts include 3 weekends per month and up to 6 public holidays per year (weekends and holidays performed remotely). * Contract type: Permanent intermittent contract \- Annual gross salary for a 30–34 hour/week shift—including 3 weekends per month and 6 public holidays per year—ranges between €16,000–€20,000 (base + variable) * Location: Remote work from home; in-office days at the selected center: Tres Cantos or Alcorcón * Hybrid work model: 3 remote days per week and 2 in-office days * Paid training throughout the entire learning process. * Company benefits: Quarterly variable compensation, medical insurance discounts, free life insurance, flexible remuneration, meal vouchers for split-shift days. * Professional and personal development program throughout the entire employment lifecycle. Apply today and become part of a leading roadside assistance organization! Make a difference by helping those in need—every day.