Receptionist

Description

Job Summary: We are seeking a professional to greet and welcome guests, provide detailed information about services, process payments, and efficiently handle inquiries. Key Highlights: 1. Excellent communication and customer service skills. 2. Ability to work in a fast-paced, multitasking environment. 3. Familiarity with luxury hospitality standards. Company Description SO/ Sotogrande is a tribute to fashion and design, gastronomy, wellness, and golf on the Andalusian coast. Surrounded by green hills and valleys with views of the Mediterranean Sea, SO/ Sotogrande Spa \& Golf Resort is located in a unique setting. The resort has revived the welcoming spirit and essence of the historic Cortijo de Santa María de la Higuera, transforming it into an idyllic place where families and friends celebrate life, enjoy serenity together, and embrace a healthy, contemporary lifestyle. It is the preferred destination on the Costa del Sol for golf enthusiasts, enjoying a privileged location surrounded by seven of Europe's top golf courses. It features 152 rooms and 36 suites, along with exceptional facilities including: three outdoor swimming pools, private gardens, a Kid's Club, 3\.500 m2 of spa and fitness space, and bright event halls with scenic views. Its culinary offering comprises five restaurants \& bars, where guests can savor traditional Andalusian flavors, innovative reinterpretations, and signature cocktails. Job Description * Greet and welcome guests with a warm and professional demeanor * Provide detailed information about services, and packages to guests * Process payments and handle cash transactions accurately * Maintain a clean and organized reception area * Assist with inventory management and restocking supplies * Collaborate with other team members to ensure smooth operations * Handle guest inquiries, concerns, and special requests promptly and efficiently * Ensure compliance with health and safety regulations * Assist with administrative tasks such as report generation and filing Requirements * Excellent communication and interpersonal skills * Strong customer service orientation with a friendly and empathetic approach * Basic computer skills, including familiarity with MS Office suite * Demonstrated ability to multitask and prioritize in a fast\-paced environment * Problem\-solving skills and ability to handle challenging situations professionally * High school diploma or equivalent required * Additional certifications in hospitality * Familiarity with luxury hospitality standards * Fluency in English and Spanish required; additional languages are a plus * Flexibility to work weekends, holidays, and varying shifts as needed Additional Information * Attractive incentive plan. * Professional development and growth * Significant discounts on hotel services. * Discounts at Accor Group hotels and partner companies.