We offer a 6-month temporary contract with the possibility of becoming permanent. The receptionist is responsible for managing the guest's entire stay cycle (check\-in, stay, and check\-out), ensuring compliance with the brand's quality standards. They must anticipate customer needs and resolve any issues professionally and warmly. \#\#\# Key Responsibilities * **Guest Management:** * Perform **check\-in and check\-out** efficiently and personally. * Verify identification documents and manage legal traveler registration. * Assign rooms according to guest preferences and availability. * **Customer Service and Assistance:** * Provide detailed information about hotel services (restaurant, operating hours, etc.). * Act as a **Concierge**: recommend tourist attractions, arrange external restaurant reservations or transportation. * Proactively address and resolve complaints, escalating complex cases to management. * **Administrative and Financial Management:** * Operate hotel management software (**PMS**). * Handle payments, billing, and daily cash reconciliation. * Answer telephone switchboard calls and manage email correspondence. * **Upselling:** * Promote higher room categories or additional services to maximize revenue. Salary: €1,600.00\-€2,000.00 per month Work Location: On-site employment
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
