Guest Experience Supervisor

Description

**Additional Information** **Job Number**26085965 **Job Category**Rooms \& Guest Services Operations **Location**La Rambla 111, Barcelona, Barcelona, Spain, 8001 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Handle all guest arrivals, verify guest identity, payment method, room assignment, distribution and activation of room keys. Set up accounts upon guest arrival based on their requirements. Enter information into the Marriott Rewards program. Ensure rates align with market pricing and document exceptions. Obtain payment prior to issuing room keys, verify and adjust billing. Compile and review daily occupancy reports/journals/lists. Complete cash and closing reports. Inform and direct guests, and provide hotel-related information. Respond to guest requests by engaging appropriate staff as needed. Follow up to ensure requests are resolved. Process all types of payments, vouchers, refunds, and charges. Balance and deposit revenue. Conduct cash counts at the beginning and end of each shift. Obtain manual authorizations and track all accounting-mandated procedures. Notify Property Protection/Security in case of guest-reported theft. Assist management in training, evaluating, counseling, motivating and mentoring employees; serve as a role model and resource for Guarantee of Fair Treatment and Open Door Policy. Develop and maintain positive professional relationships; collaborate and support one another to achieve common goals; listen and respond appropriately to employee concerns. Follow and implement all brand policies and procedures; report accidents, injuries and unsafe working conditions to supervisors; complete safety trainings and certifications; maintain a neat and professional appearance at all times in the workplace; respect confidentiality of hotel-specific information; protect all company assets. Welcome and greet guests, anticipate and respond to guest needs, assist guests with reduced mobility, and warmly thank guests. Communicate clearly and professionally; prepare and accurately proofread written documents; answer telephone calls using appropriate language. Uphold quality standards. Input and retrieve information using computers and/or point-of-sale systems. Be accustomed to standing, sitting and moving for extended periods. Lift, carry, pull, push and place loads weighing up to 4.5 kilograms independently. Perform all other tasks assigned by supervisors that are consistent with this position. RECOMMENDED QUALIFICATIONS Education:High school diploma or equivalent. Related work experience:At least 1 year of related work experience. Supervisory experience:At least 1 year of supervisory experience. Licenses or certifications:None *At Marriott International, we are committed to promoting equal employment opportunity, welcoming every individual with dignity, and providing equal opportunities for all. We foster an environment where our associates’ unique attributes are appreciated and celebrated. Our greatest strength lies in the diverse mix of cultures, skills and experiences of our associates. We strive to prevent discrimination based on protected characteristics, including disability, veteran status and any other characteristic covered under applicable law.* Le Méridien draws inspiration from the glamorous era of travel, celebrating each culture through a distinctly European, epicurean lens. Our guests are curious and creative—cosmopolitan, culturally engaged, eager for meaningful interactions, and inclined to slow down and savor the moment and place they inhabit. We deliver stylish yet authentic service—truly unforgettable through experiences designed to help guests embrace life’s most beautiful moments. We seek curious and creative individuals to join our team. If you enjoy connecting with like-minded guests and are passionate about creating unforgettable experiences, we invite you to explore career opportunities at Le Méridien. By joining Le Méridien, you become part of Marriott International’s portfolio of brands. **Join** a company that empowers you to bring your best self forward, **find** purpose in your professional life, **belong** to an exceptional global team, and **become** the best version of yourself.