**Additional Information** **Job Number**26095225 **Job Category**Rooms \& Guest Services Operations **Location**Calle Jacometrezo 4, Madrid, Madrid, Spain, 28013 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our work goes beyond simply ensuring smooth check\-in and check\-out for our guests. First and foremost, we must create a unique and memorable experience. Our Guest Experience Experts take the initiative to offer a wide range of services that guide guests throughout their stay. They are empowered to move freely within their space and do what is necessary. Whether handling operational needs, responding to guest requests, preparing reports, sharing local highlights, or assisting guests with vehicle loading/unloading and transporting luggage between guest rooms and/or the bell stand, the Guest Experience Expert ensures every transaction feels like part of the experience. Regardless of your role, certain fundamentals are essential to success \- creating a safe workplace, adhering to company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications remain professional. The Guest Experience Expert role requires being on your feet and moving (standing, sitting, or walking for extended periods; navigating narrow, confined, or elevated spaces; and climbing stairs and/or service ramps), as well as hands\-on involvement (moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 50 pounds (22.7 kg) unassisted and up to 100 pounds (45.5 kg) with assistance; reaching overhead and below the knees, including bending, twisting, pulling, and squatting). It is essential that Guest Experience Experts perform all these tasks flawlessly (and any other reasonable task assigned to them) \- thus ensuring guest satisfaction and continued business success. RECOMMENDED QUALIFICATIONS Education:High School Diploma or equivalent. Related Work Experience:No related work experience required. Supervisory Experience:No supervisory experience required. Licenses or Certifications:None required. *At Marriott International, we are committed to promoting equal employment opportunity, welcoming every individual with dignity, and providing equal opportunities to all. We foster an environment where the unique qualities of our associates are valued and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences our associates bring. We are committed to preventing discrimination based on protected characteristics, including disability, veteran status, and any other characteristic covered by applicable law.* At Aloft, we’re not like other hotels. But we’re not arrogant about it. Our goal is to be both the launchpad and landing pad for our guests. Whether it’s grabbing a drink after walking the dog, meeting colleagues after a day of meetings, or stopping by to see family, friends, or favorite bands, we position ourselves as a place rich in personality and modern design — a place to connect or reconnect with people and places around you. We seek individuals who need to express their personality and aren’t afraid to think outside the box. If the idea of building connections and interacting with others fills you with joy, Aloft Hotels is the place for you. By joining Aloft Hotels, you become part of Marriott International’s portfolio of brands. **Join** a company that empowers you to bring your best self forward, **find** purpose in your career, **be part of** an exceptional international team, and **become** the best version of yourself.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
