Guest Experience Expert

Description

**Additional Information** **Job Number**26081213 **Job Category**Rooms \& Guest Services Operations **Location**Calle Jacometrezo 4, Madrid, Madrid, Spain, 28013 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our work goes beyond simply providing guests with seamless check-in and check-out processes. Above all, we must create a unique and memorable experience. Our Guest Experience Experts proactively deliver a wide range of services that guide guests throughout their stay. They are empowered to move freely within their space and take initiative where needed. Whether handling operational tasks, responding to guest requests, preparing reports, sharing local highlights, or assisting guests with vehicle loading/unloading and transporting luggage between guest rooms and/or the bell stand, the Guest Experience Expert ensures every transaction feels like an integral part of the guest experience. Regardless of your role, certain fundamentals are essential for success \- creating a safe workplace, adhering to company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications remain professional. The Guest Experience Expert role requires being on your feet and moving constantly (standing, sitting, or walking for extended periods; navigating narrow, confined, or elevated spaces; and climbing stairs and/or service ramps), as well as hands-on involvement (moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 50 pounds (22.7 kg) unassisted and up to 100 pounds (45.5 kg) with assistance; reaching overhead and below knee level, including bending, twisting, pulling, and squatting). It is essential that Guest Experience Experts perform all these tasks flawlessly (and any other reasonable task assigned) \- ensuring our guests remain consistently satisfied and our business continues to thrive. RECOMMENDED QUALIFICATIONS Education Level:High school diploma or equivalent. Related Work Experience:No related work experience required. Supervisory Experience:No supervisory experience required. License or Certification:None required. *At Marriott International, we are committed to promoting equal employment opportunity, welcoming every individual with dignity, and offering equal opportunities to all. We foster an environment where our associates’ unique qualities are appreciated and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences our associates bring. We actively prevent discrimination based on protected characteristics, including disability, veteran status, and any other characteristic covered by applicable law.* At Aloft, we’re not like other hotels — but we’re not arrogant about it. Our mission is to serve as both a launchpad and a landing spot for our guests. Whether it’s grabbing a drink after walking the dog, meeting colleagues after a day of meetings, or stopping by to visit family, friends, or favorite bands, we position ourselves as a vibrant, modern-design destination where people connect and deepen relationships with those around them and the places they love. We seek individuals who need to express their personality and aren’t afraid to think outside the box. If the idea of forging connections and interacting with others fills you with joy, Aloft Hotels is the place for you. By joining Aloft Hotels, you become part of Marriott International’s portfolio of brands. **Join** a company that empowers you to bring your best self forward, **find** purpose in your career, **belong** to an exceptional global team, and **become** the best version of yourself.