Madrid Full-time Temporary **Your Mission** ------------- The mission of the after-sales service advisor is to ensure proper telephone customer support, thereby guaranteeing adequate service satisfaction. **What Will Your Day-to-Day Look Like?** ---------------------------- * Customer service: in-person, telephone, email, and WhatsApp * Register and manage incidents and inquiries reported by customers. * Monitoring and control of case files. * Administrative tasks associated with the position. * Review warranty conditions: maintenance compliance, photographic assessment, screening for workshop assistance, etc. * Workshop appointment management (Clicars, official dealerships, external providers, etc.) * Participation in continuous improvement projects. **What Are We Looking For?** ------------------ * Call center experience (1 year). * Customer service experience. * Automotive industry experience. (Preferred) * Technical knowledge of car mechanics. (Preferred) * Proficiency with tools and applications: Excel, Office, CRM or Database systems. * Valid driver's license. **What Do We Offer?** ------------------- **Compensation** Competitive salary: €19\-20k gross/year Flexible compensation plan (Cobee) Discounts on Clicars vehicles Payroll advance via Payflow **Professional Development** Continuous training \+ career development plan Biannual performance reviews Opportunity for salary review **Well-being and Work-Life Balance** Minimum 23 vacation days Wellhub (physical well-being) Health insurance with advantageous terms Group life insurance Weekly fruit in the office **Schedule and Work Model** Schedule: Monday to Friday, rotating shifts from 9:00 a.m. to 6:00 p.m. or 10:00 a.m. to 7:00 p.m.; one rotating Saturday per month from 9:00 a.m. to 3:00 p.m. Hybrid work model **Professional Development** * Continuous training on company products and processes * Growth opportunities within a dynamic sector * Participation in improvement and innovation projects * Collaborative, learning-oriented work environment **Work Environment** * Young and dynamic team in the automotive sector * Corporate culture focused on service excellence * Modern tools and systems to support your work * Opportunity to directly impact customer satisfaction **Who Are We?** ------------------- Clicars, a Spanish pioneer in the sale of reconditioned cars, was founded in 2016 and achieved €5 million in revenue during its first year. Today, it ranks among Spain’s top 1,000 highest-revenue companies and employs a team of 600 people. As the market leader in reconditioned vehicles in Spain, Clicars offers mechanically flawless and highly reliable reconditioned vehicles, enabling savings of up to 30% compared to new models. In 2017, the company secured a capital agreement with Aramis Group, Europe’s #1 reconditioned car retailer. Clicars is the only company in the sector operating two reconditioning plants in Spain (Madrid and Valencia), with an annual reconditioning capacity of 30,000 vehicles. In addition to Madrid, Clicars also operates physical sales points in Zaragoza, Valencia, Alicante, Córdoba, and Málaga. With an average employee age of 36, we are a young and dynamic company that values meritocracy and professional growth. We foster a culture of continuous improvement grounded in teamwork and respect for our core values—transparency, simplicity, and trust—to build high-performing teams. Learn more at https://www.clicars.com/about\-us Neither new nor second-hand—drive reconditioned. *At Clicars, we value diversity and inclusion as essential pillars of our culture. We believe a diverse team strengthens us and fosters innovation. We are committed to providing equal opportunity and valuing individual differences regardless of origin, gender, sexual orientation, age, or religion. Join our team and become part of a community where every person is valued and respected for their uniqueness.*
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
