We are seeking a person to join the Customer Service Department in Montcada i Reixac. You will be the first point of contact for customers and the sales network, providing telephone support, handling inquiries, incidents, and orders. You will also participate in CRM maintenance and occasional telemarketing campaigns. A proactive attitude and multitasking ability are required. Your daily responsibilities include answering calls, logging incidents and following up until resolution, as well as collaborating on reports and process improvement. Tools used include Outlook and the CRM. Teamwork and customer orientation are highly valued. An annual gross salary of 24\.000 euros is offered. Initial three-month contract through an ETT, followed by direct employment. Working hours: Monday to Thursday, 8:00–16:30 (one day until 18:00\), and Friday, 8:00–15:45\. A stable professional environment with development opportunities. At least one year of prior experience in customer service or client support roles is required. Fluency in English (B2 level or higher) is essential for daily communication with international clients. Proficiency in computer tools—especially Microsoft Office (Outlook)—is required. We seek an organized, solution-oriented individual with commercial orientation and excellent communication and teamwork skills. Experience in telemarketing, as well as familiarity with ERP systems (Navision, Dynamics) and CRM platforms (HubSpot), will be valued. Minimum education: Compulsory Secondary Education.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
