Waiter/Waitress

Description

DESCRIPTION **Leonardo Hotels**, a rapidly expanding international hotel chain and industry benchmark, is seeking a committed **Waiter/Waitress** to join its team at the **Leonardo Royal Mallorca**, dedicated to excellence and guest satisfaction. If you are looking to join a **dynamic** workplace in one of the most exciting sectors — hospitality — this is your opportunity! **What do we offer?** ---------------------- * The chance to become part of an international hotel company with an outstanding working environment. * Professional development opportunities within the company. * Competitive employment conditions. * The opportunity to work in one of our most modern and vibrant hotels. **Your Main Responsibilities:** -------------------------------------- As a key member of our F\&B team, your duties will include: * Ensuring an exceptional guest experience across all food and beverage areas: Bar and Clash Restaurant, Room Service, Terrace, and Events. * Managing bar and restaurant **operations** and services, ensuring compliance with our high quality standards and established procedures. * Efficiently receiving, verifying, and managing **orders**. * Advising our guests on our gastronomic offerings, clearly and professionally explaining dish and beverage compositions. * Operating billing systems and performing accurate cash drawer reconciliations. * Maintaining a safe, hygienic, and orderly workplace by strictly adhering to hotel protocols. * Using equipment and tools responsibly and correctly, contributing to their proper maintenance. * Ensuring the preservation of facilities and compliance with company guidelines. * Fostering a positive and collaborative work atmosphere, contributing to the overall success of the department and the hotel. REQUIREMENTS **Essential Requirements:** ------------------------------- * Minimum 1 year’s prior experience as a waiter/waitress in hotels or high-end hospitality establishments. * Fluent **English** (minimum B2 level), both spoken and written. * Strong ability to work effectively in a **dynamic**, fast-paced environment. * Exceptional communication skills and guest orientation. * Proactivity, initiative, and the ability to resolve incidents efficiently. Availability and flexibility to adapt to rotating shifts, weekends, and public holidays. * **Highly Desirable:** ---------------------------------- * Advanced knowledge of mixology and beverage preparation. * Proficiency in a second language (in addition to English). * Experience in event and banquet management. * Familiarity with POS software and hotel management systems.