Waiter / Waitress

Description

**Company Description** *SLS Barcelona, a five\-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences \- meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5\-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all\-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square\-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state\-of\-the\-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!* **Job Description** **What you’ll do...** We are looking for a Waiter/Waitress to join the team at SLS Barcelona. Under the guidance of the Food \& Beverage supervisor, you’ll be preparing drinks exactly as our guests want or serving them delicious food, you’ll be devoted to creating relaxing, memorable experiences. * Support the team with the Food \& Beverage operations. * You’re the face of our guests’ experience and you bring your own flavour to the(ir) table, making sure that from the moment they arrive to when they leave, they’re having a great time. * Create a fun and relaxed atmosphere where guests come to wind down and enjoy themselves. * Work with the rest of team in keeping things running smoothly and tidily. * Describe the selection of drinks and menu items to guests by offering interesting, and vivid descriptions of each item’s origin, taste and preparation methods. * Set up your outlet – stock up on all the supplies you’ll need and manage your inventory. * Ensure that food and beverages are well stocked. * Ensure overall cleanliness and maintenance of the working area. * Be ready to jump into other ad\-hoc duties when your colleagues need your help, that might include serving other outlets like rooms service, bar or terrace. * Work with your restaurant and kitchen colleagues to offer a seamless food service. * Comply with departmental policies, procedures, and service standards. * Anticipate the needs of our guests with an attentive and intuitive service * Assess customers’ needs and preferences and make recommendations. * Pay attention to dissatisfied guests and respond appropriately to ensure their satisfaction. * Assess guests' needs and preferences so that you are able to advise appropriately. * Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary items. * Complies with safety and HACCP standards. **Qualifications** **What we are looking for...** * \+2 years of experience in hospitality within food \& beverage. * Some college and/or advanced training in food and beverage management valuable. * Ability to multitask, work in a fast\-paced environment and have a high\-level attention to detail. * Excellent verbal and written communication skills. Fluent in Spanish and English. * You make people feel good \- your team, guests and colleagues alike. You make a positive impact. * You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. * You take ownership of important issues, solve problems, and make effective decisions. * You learn quickly and adapt to SLS’s unique culture. * You are humble and open to ideas. We leave our ego at the door and help get things done. * You’re up for doing things differently and trying (almost) everything once. * You want to be part of a team that works hard, supports each other and has fun along the way. **Additional Information** **What's in it for you...** * The opportunity to join an innovative, fast\-growing, international group that’s committed to not just building new hotels but building a global brand. * The chance to challenge the norm and work in an environment that is both creative and rewarding. * Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. * A competitive package and plenty of opportunity for development. * Excellent discounts across the entire Ennismore family of brands. *SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder\-built brands with purpose at their heart. Ennismore is a joint\- venture with Accor, formed in 2021\.*