Process Owner

Description

Job Summary: This role will lead the definition, documentation, standardization, and governance of operational processes to ensure consistency, efficiency, and quality in change management. Key Highlights: 1. Lead the definition and standardization of operational processes 2. Ensure organizational coherence and operational efficiency 3. Promote continuous improvement and process simplification **Who We Are?** Cigna Healthcare España is a division of The Cigna Group, a strong multinational group with a global presence. We specialize in health insurance and focus on the corporate market, serving over 1,000 corporate clients and maintaining an extensive medical network of specialists, hospitals, and clinics. Our service offering is based on comprehensive health care for our clients and insured members, delivered through a human, approachable, and personalized approach. In Spain, we provide innovative solutions via high-quality service tailored to our clients’ needs, featuring flexible coverage options and agile, barrier-free access to care. At Cigna Healthcare, we remain true to our values and care deeply for both our clients and our teams. We champion diverse, inclusive workplaces grounded in equal opportunity, fostering genuine balance between professional and personal life. Our culture consistently places us among the best companies to work for. **Job Description and Responsibilities** Within the PMO, this role will be responsible for leading the definition, documentation, standardization, and governance of the company’s operational processes, ensuring organizational coherence, operational efficiency, and quality in change management, as well as publishing company-wide operational policies and updates. This role is critical to evolving toward a structured, scalable, process-based operating model—reducing reliance on individual knowledge and improving consistency across departments. **Responsibilities** Process Inventory and Standardization * Design, document, and maintain end-to-end operational processes (AS IS / TO BE) * Define corporate documentation standards (level of detail, naming conventions, versioning, and formats) * Ensure process alignment across multi-departmental environments (Operations, IT, Commercial, etc.) * Guarantee consistency across channels, systems, and teams Process Governance & Continuous Review * Maintain an up-to-date inventory of the company’s critical processes * Establish a governance model for ongoing process monitoring and updating * Oversee periodic process reviews in response to changes (BAU and projects) * Ensure traceability and compliance with defined processes Continuous Improvement & Efficiency * Identify inefficiencies, redundancies, and bottlenecks in processes * Propose and drive improvement initiatives focused on: optimizing operational efficiency, reducing errors, enhancing employee, customer, and supplier experience * Promote a culture of simplification and continuous improvement Change Impact & Integration * Assess the impact of operational changes arising from BAU initiatives and projects * Integrate changes into process documentation in a structured manner * Ensure consistency between technological (IT) and operational changes Documentation & Communication * Ensure a single source of truth for policies and processes * Define and manage the publication of procedures, policies, and operational updates * Collaborate with business areas to facilitate adoption of changes * Support communication of organizational changes beyond technical messaging **Requirements** Bachelor’s or Master’s degree in Business Administration, Engineering, or related field Relevant experience in: * Process design and optimization * Organizational transformation or continuous improvement PMO, operations, or digital transformation environments **Competencies** * Knowledge of process management methodologies (Lean, Six Sigma, or others) * Experience in process modeling (AS IS / TO BE) * Familiarity with demand/project management tools (e.g., JIRA or similar) * Understanding of BAU vs. project models and change management * Strong analytical and structuring capabilities * End-to-end business mindset * Ability to influence in matrixed environments (without direct hierarchical authority) * Excellent communication and documentation skills * Results- and execution-oriented * Mindset of continuous improvement and simplification **What We Offer?** * Flexible and hybrid working model, with full-time schedule Monday–Thursday 9:00–18:15 and Friday 9:00–14:45. * Location in Pozuelo de Alarcón (La Finca) * Fixed salary + bonus * Comprehensive social benefits package: medical, dental, life, accident, pharmacy, and vision insurance; meal card; remote work allowance; Wellhub; pension plan; etc. * 27 working days of vacation per year, plus a birthday day off. **About Cigna Healthcare** Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.*Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.* *If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.*