***"The world is yours with Meliá"*** Discover an unlimited path at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work across multiple countries and become part of our extensive global family. **Discover some of the benefits we offer:** * **My MeliáRewards:** Participate in our exclusive loyalty program, enjoying unique benefits and advantages. * **My MeliáBenefits:** Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle. **Job Mission** --------------------- Provide support to members of Meliá Hotels International’s loyalty programs by managing inquiries, requests, and complaints related to the various loyalty programs. The selected candidate will serve as a key point of contact for customers, hotels, travel agents, and partners, ensuring an excellent service experience and compliance with program policies and terms. **\#LI\-AC1** ------------- **What will you do?** --------------------------- ### **1\. Member Support and Assistance** * Manage inquiries, requests, and issues from loyalty program members. * Follow up on complaints and ensure their timely and proper resolution. * Guarantee a customer service experience aligned with the company’s quality standards. ### **2\. Hotel and Partner Support** * Collaborate with hotels and internal departments in managing requests related to loyalty programs. * Support partners integrated into the programs, facilitating correct process and issue management. * Ensure compliance with program terms and conditions. ### **3\. Operational Management and Tracking** * Record and update information in the relevant corporate tools. * Track cases and requests until resolution. * Collaborate in identifying opportunities to improve processes and customer experience. **What are we looking for?** ------------------ ### **Education** * Diploma/Bachelor’s degree in Tourism or a related university qualification. * Relevant experience in the tourism sector and customer service is also valued. ### **Experience** * Prior experience in customer service, customer care, or incident management. * Experience in tourism, hospitality, or loyalty programs is desirable. ### **Languages** * Advanced English, both written and spoken. * Knowledge of a second language—especially German—is considered a plus. ### **Skills and Competencies** * Proficiency in Microsoft Office, especially Excel. * Customer orientation and incident resolution skills. * Organizational ability and attention to detail. * Proactivity and adaptability to dynamic environments. * Communication and teamwork skills. **What do we offer?** ------------------- * Opportunity to telework through a **100% remote model**. * Join an international team supporting one of the hospitality industry’s most important loyalty programs. * A collaborative environment focused on customer service. * **Long-term temporary contract to cover a replacement**. **At Meliá, we are all VIPs** *At Meliá Hotels International, we champion* ***equal opportunities*** *for* ***women and men*** *in the workplace, supported by leadership commitment and the principles outlined in our Human Resources policies. Furthermore, we prioritize disseminating throughout our entire workforce a corporate culture committed to effective equality and raising awareness about the need for joint and global action.* *We reinforce our commitment to* ***equality and diversity***, *by preventing any form of discrimination—particularly based on disability, race, religion, gender, or age. We believe that* ***diversity and inclusion among our employees are fundamental to our success as a global company***. *Additionally, we advocate for the sustainable growth of our industry through a highly skilled, socially responsible workforce. In this regard, our motto is “****Towards a Sustainable Future, From a Responsible Present****.” Thanks to all our colleagues, we make it possible.* To protect you and prevent fraud during recruitment processes, we invite you to review our recommendations on the "**Protect Your Application**" page. If you want to be “**Very Inspiring People**,” follow us on: **INSTAGRAM** **–** **TIKTOK** **–** **LINKEDIN** **–** **INDEED** **–** **GLASSDOOR**
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
