Job Summary: Managing client claims, ensuring a high level of service while acquiring knowledge of the insurance sector and related doctrine. Key Highlights: 1. Opportunity for learning and development in the insurance sector. 2. Advanced Excel and digital tools proficiency. 3. Analytical ability, attention to detail, and quality orientation. **Description** --------------- **The Role** The primary responsibility of this role is managing claims for clients whose policies WTW has placed in the market, adhering to established processes to deliver consistent, high-quality client service, while the candidate gains knowledge of the insurance sector and related doctrine. **Start Date:** September Key responsibilities include: * Opening claims * Reviewing claims * Preparing claims reports upon request from account executives and clients to calculate claim frequency ratios * Issuing weekly reports for KPI analysis * Verifying that the insured risk stated in the policy matches the client's actual risk * Supporting Claims Executives * Cross-checking and providing claims documentation to the provider, and monitoring claim progress * Managing claim settlements and deductibles * Recording activities both in the company’s proprietary tools and using advanced Excel functionality for data analysis * Liaising with insurers regarding required documentation per the insurance contract signed between the insurer and the public administration * Analyzing claims experience of public administrations and preparing information required by them, as stipulated in the technical specifications for contracting damage and extra-contractual civil liability insurance services for the corresponding public administration * Recording property liability (RC) claims for Madrid City Council * Managing administrative resolutions received primarily from Madrid City Council, and to a lesser extent from other public administrations (AAPP) * Registering claims from other public administrations **Qualifications** ------------------ **Minimum Requirements** * We seek a motivated individual eager to learn and grow into an insurance professional * Currently pursuing or having completed studies in Law, Business Administration and Management (ADE), Economics, or a related Higher Vocational Training qualification * Interest in the insurance sector and willingness to acquire technical knowledge in claims management * Advanced Excel skills and comfort with digital tools * Analytical ability and attention to detail, with a strong focus on quality and accuracy in work * Communication and teamwork skills to collaborate effectively with various stakeholders (clients, insurers, public administrations) * Availability for full-time employment We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barrier, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
