User Support Technician

Description

Position Summary: We are seeking a User Support Technician to diagnose and resolve technical issues, register incidents, and collaborate with the team. Key Responsibilities: 1. Technical problem diagnosis and resolution (hardware, software, network). 2. Incident registration and tracking in the helpdesk system. 3. Team collaboration and preparation of technical manuals. At Sener, we aim to incorporate a User Support Technician into our Tres Cantos (Madrid) center. We are a private engineering and technology group comprising over 4,500 professionals and experts across more than 100 technical disciplines, with offices on five continents. We integrate our expertise to deliver tailored solutions that best meet your needs. We specialize in resolving technically complex projects. We analyze, create, design, plan, develop, advise, build, and operate high-tech solutions. **Your responsibilities:** * Diagnose and resolve technical problems, including hardware, general and specific software, and network connectivity issues. * Register and track incidents in our helpdesk system. * Collaborate with other team members to resolve technical issues. * Prepare technical manuals for installation and/or configuration of IT tools. * Layout, installation, and configuration of user equipment. * Installation and configuration of IT software tools. * Use and maintenance of hardware and software inventory tools. **What we expect from you:** * Higher Vocational Training Diploma in Network Systems Administration or related field. * Minimum two years’ experience in this position. * Intermediate level of English. * Advanced knowledge of Microsoft 365 (environment, basic administration, and support). * Experience in installation, configuration, and maintenance of equipment, operating systems, and applications. * Ability to diagnose and resolve hardware and software incidents. * Experience using ticketing tools (ISTM) and incident tracking. * Ability to efficiently manage incidents, requests, and user inquiries. * Knowledge of preventive and corrective system maintenance. * Collaboration in documenting solutions and working with other technical teams. * Valuable: familiarity with and knowledge of Linux environments (installation, administration, diagnostics, and incident resolution). * Strong communication skills, user orientation, and teamwork ability. **What we offer you:** These are some of the benefits you will enjoy at Sener: * Permanent contract. * Join a multidisciplinary and highly qualified team working on innovative, internationally oriented technological projects. * Continue your professional development with us and access a wide range of training opportunities (technical, soft skills, language training, etc.). * Take care of yourself through our physical and emotional well-being program: sports, workshops, physiotherapy, etc. * Optimize your salary with our flexible compensation plan (meal card, private health insurance, childcare vouchers, etc.) and benefit from our life and accident insurance. * Flexibility in how you work! We offer flexible working hours, teleworking policy, and coworking spaces. * Discount portal for you and a dedicated onboarding program for our international employees. * We promote equal opportunities, diversity, and inclusion for all individuals and are certified as a Family-Responsible Entity (efr). Additionally, through the Sener Foundation, we collaborate in activities that foster knowledge acquisition and contribute to the socially responsible development of engineering. If you identify with this profile, we look forward to welcoming you… At Sener, we want to go as far as you aspire to go!