Reception Assistant

Description

Job Summary: We are seeking a Reception Assistant to support the team in customer service and administrative tasks, ensuring high-quality service. Key Highlights: 1. Essential support in customer service and reception. 2. Collaboration in reservation management and daily administrative tasks. 3. Opportunity for professional development within a solid hotel chain. **Description:** ---------------- At **BLUESEA Hotels**, we make traveling easy, accessible, and hassle-free. We are a hotel group specialized in vacation tourism, headquartered in Palma de Mallorca, with presence in Spain’s most iconic destinations: Balearic Islands, Canary Islands, Costa del Sol, Costa Brava, Valencia, Costa de Almería, Cádiz, Costa de la Luz, Rías Baixas, Cantabria, Madrid, and Marrakech. We strive to continuously evolve so that every stay surpasses the previous one, embracing innovative, flexible, and responsible management practices. Currently, we are expanding our team and looking to hire a Reception Assistant for the Front Office Department, whose primary mission will be to support the front office team in customer service and basic administrative tasks, ensuring accurate service aligned with company standards. **Responsibilities:** * Assist in customer service and reception. * Collaborate in check-in and check-out processes under supervision. * Support reservation management and customer requests. * Provide basic information regarding hotel services, facilities, and operating hours. * Answer telephone calls and manage email correspondence. * Assist in handling incidents and report situations to the direct supervisor. * Support daily administrative tasks and departmental record-keeping. * Coordinate with other departments to ensure proper customer service. * Comply with quality standards, occupational risk prevention, and data protection requirements. **Requirements:** --------------- * Education in tourism, hospitality, or customer service. * Prior experience (customer service experience or internships in hotels are valued). * Basic knowledge of computer and office software tools. * Advanced level of English. **We Offer:** * Integration into a solid and growing hotel chain. * A positive work environment. * Training and professional development.