Job Summary: Telephone support including call handling (outgoing and incoming), customer retention, resolution of inquiries and incidents, and administrative tasks. Key Points: 1. Customer loyalty and improvement of contracts with existing customers 2. Direct customer service to resolve inquiries or incidents 3. Part-time afternoon shift from Monday to Friday We are seeking professionals for telephone support in Madrid, specifically in the Fuencarral area. Main responsibilities will include outgoing and incoming call handling, with a focus on customer retention and contract improvement with existing customers. Direct customer service will be provided to resolve inquiries or incidents, along with basic administrative tasks inherent to the position. The ability to perform other duties inherent to daily operations will be valued. A part-time schedule of 35 hours per week is offered, Monday to Friday, afternoon shift, with working hours between 14:00 and 20:00. Statutory rest periods will be respected. * Minimum 6 months' experience as a telephone operator. * We seek a proactive and organized individual. * Residence near the workplace is desirable. * Knowledge of computer systems and databases. Completed ESO.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
