Level 1 IT Support Technician

Description

Job Summary: We are seeking an IT Support Technician to ensure the proper functioning of equipment, organize technology inventory, and provide daily user support within an innovative and international environment. Key Highlights: 1. User technical support and incident management. 2. Technology inventory management and equipment configuration. 3. Professional growth in an international and evolving environment. **Description:** ---------------- Do you have at least 1 year of experience as a Support Technician? Are you looking for new career opportunities and aiming to accelerate your professional development? This could be your great opportunity — you will participate in international projects alongside a highly skilled expert team. **Did you know us?** In 2025, myCloudDoor and Henson Group merged to form ALIANDO, a global company born from the integration of two leading Cloud solution providers. This strategic integration positions us as a Leading Partner in Cloud innovation, Artificial Intelligence, and Managed Services, with a clear focus on supporting organizations throughout their digital transformation: Cloud Infrastructure & Modernization | FinOps | Data & AI | Cybersecurity | SAP on Azure | Business Applications: Power Platform, Dynamics 365, low-code/no-code solutions | Managed Services & Licensing. With presence across North America, Europe, the Middle East, and LATAM, and a global team of experts, we lead high-impact projects based on technologies such as Azure OpenAI, Copilot, and SAP. If you seek growth in an international, innovative, and continuously evolving environment, ALIANDO is the place for you. **What profile are we looking for?** We seek an IT Support Technician responsible for ensuring the correct operation of computer equipment, organizing the technology inventory, and providing daily user support. This person will play a key role in ensuring that the office’s technological infrastructure is correctly installed, organized, and operational. **Some of your responsibilities will include:** **User Technical Support** * Handling and resolving technical incidents (hardware and software). * Installing, configuring, and updating corporate applications. * Providing mobile device support (email configuration, apps, security policies). * Preparing and setting up equipment for new employees (onboarding). * Providing on-site and remote user support. **Inventory Management** * Tracking and updating the computer equipment inventory (laptops, desktops, mobile phones, tablets, peripherals). * Registering and labeling assets. * Monitoring equipment assignment and return. * Managing stock levels of technology supplies. **Infrastructure and Cabling** * Inspecting and organizing structured cabling. * Verifying network points and connections. * Ensuring workstations are properly installed. * Coordinating with external vendors when necessary. **Office Support** * Regular on-site presence for in-person support (4 days per week). * Supervising equipment organization and correct installation. * Assisting with internal workstation relocations. **Minimum Requirements:** **Education** * Vocational Training in Microcomputer Systems and Networks, ASIR, or equivalent. * Technical certifications (Microsoft, Google Workspace, ITIL, etc.) are valued. **Experience** * Minimum 1 year of experience in IT technical support. * Experience managing technology inventories. **Technical Knowledge** * Windows and macOS operating systems. * Basic networking and cabling knowledge. * Software installation and configuration. * Mobile device management (MDM is valued). * Ticketing tools. **What We Offer:** * Indefinite-term contract directly with our company. * Compensation package: Base salary + performance-based variable pay. * 100% free medical and dental insurance. * 25 working days of vacation plus December 24th and 31st, and the afternoon of your birthday — all off! * Defined career path. * Training program: technical certifications and individual language classes. * Flexible compensation plan. * Internal events and much more! Do you think your profile fits? Don’t hesitate to apply — we’d be delighted to discuss further details with you and welcome you to the ALIANDO team. * *We additionally value candidates holding a disability certificate.*