IT Technical Support Engineer

Description

Job Summary: We are seeking Level 1 and Level 2 technical support professionals in Madrid to diagnose and resolve incidents and improve processes, with emphasis on Microsoft 365 and virtualization. Key Highlights: 1. Continuous training and personalized career plan 2. Flexible working hours and work-life balance 3. Participation in process improvements for efficiency and user satisfaction We are looking for a professional to join our technical support team in Madrid, focused on resolving Level 1 and Level 2 incidents. Responsibilities include diagnosing and resolving technical issues to ensure operational continuity, managing escalated incidents, and creating technical documentation. Participation in process improvement initiatives is essential for enhancing efficiency and user satisfaction. The ideal candidate possesses knowledge of Microsoft 365, experience in virtualization environments such as Horizon, and foundational understanding of networks. A Higher Vocational Training Certificate (FP Grado Superior) in IT or Telecommunications and at least 3 years of technical support experience are required. We offer continuous training, including access to online platforms and skill development programs. Mentoring and a personalized career plan are also provided. Work-life balance is supported through flexible working hours and 23 vacation days. This is a temporary contract with potential for extension, competitive salary, flexible compensation, and access to exclusive offers. Higher Vocational Training Certificate (FP Grado Superior) in IT or Telecommunications. Solid knowledge of Microsoft 365. Proven experience managing Horizon virtualization environments. Basic understanding of networks and communications. Minimum 3 years of experience in Level 1 and Level 2 technical support. Ability to diagnose and resolve complex technical incidents. Capability to manage documentation and contribute to continuous process improvement.