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Job Summary: We are seeking a Front Office Intern for Hyatt Centric Gran Vía Madrid to assist with check-in/out procedures, telephone reception, luggage handling, and guest inquiry resolution while collaborating across all departments. Key Highlights: 1. Join a dynamic team at a 5-star urban hotel 2. Professional development within an international hotel chain 3. Promotion of wellbeing and diversity in the workplace Summary Welcome to Hyatt Centric Gran Vía Madrid — Madrid’s most adventurous 5\* urban hotel in the city center. We are looking for a Front Office Intern to join our team. Unleash your inner explorer and help our guests experience the most authentic Madrid. What will you do daily with us? * Assist with guest check-in and check-out procedures, ensuring accurate registration data is maintained in Opera. * Handle internal and external hotel calls, addressing inquiries regarding reservations, group bookings, or liaising with external partners interested in collaborating with the hotel. * Support proper and secure luggage reception and handling for hotel guests. * Resolve guest inquiries/questions. For us, attention to detail is paramount — this requires staying updated on emerging leisure and cultural trends in Madrid. * Collaborate with all hotel departments to gain a 360-degree perspective of how our hotel operates. Qualifications What would we like you to bring? * This internship is full-time, so signing a collaboration agreement with your school/institution is mandatory. * Internship hours will be either morning or afternoon shifts, rotating Monday through Sunday. * Our typical guests are international; therefore, advanced English proficiency is essential (assessed during the interview). International experience (e.g., Erasmus) is a plus. * We value teamwork and eagerness to learn. Additionally, attention to detail and proactive problem-solving in unexpected situations are highly regarded. * Last but not least, we seek someone enthusiastic about travel and our industry — the only way to become the perfect Hyatt Centric ambassador. And what can we offer you? * You’ll become part of Hyatt Hotels Corporation, a global hotel group operating over 1,300 hotels across 76 countries. * Enjoy complimentary stays at Hyatt hotels worldwide. * €600 study allowance and one vacation day per month of internship. * We support the wellbeing of all our talent — you’ll have access to an integrated psychological support service for daily assistance. * Growth opportunities with us are limitless: we invest in our teams and provide internal mobility as well as opportunities to work across our global portfolio of hotels. * We are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, sexual orientation, gender identity and/or expression, or racial or ethnic origin. * We host two annual parties to celebrate with our talent and recognize that we have the best team. What are you waiting for? Send us your CV! We look forward to welcoming you!
