Front Desk Assistant

Description

Position Summary: We are seeking a professional to assist guests, provide information about the hotel and the island, coordinate special requests, and manage complaints—thereby promoting loyalty to the company. Key Highlights: 1. You are part of the Inclusive Collection by Hyatt team. 2. National and international growth opportunities. 3. A work environment that values respect and empathy. Minimum Requirements Advanced level of English is mandatory. \*French and German are desirable. \*Minimum two years of prior experience in a similar position. \*Passion for guest interaction and satisfaction. \*High level of commitment and engagement. \*Computer literacy. \*Organized, demanding, and solution-oriented individual. \*Planning and organizational skills. \*Resident of the South Tenerife area. \*Immediate availability. Description WE TURN TRIPS INTO ADVENTURES, MEETINGS INTO EXPERIENCES, AND JOBS INTO CAREERS. Join the Inclusive Collection by Hyatt team and help us transform vacation dreams into lifelong memories! Be part of something bigger. Make a difference in the lives of those around you. Join a family that values respect, integrity, humility, empathy, creativity, and fun. At Inclusive Collection by Hyatt, diversity, equity, and inclusion sit at the core of our purpose: caring for people so they can give their best. Your mission is to assist guests and provide all requested information regarding our HOTEL and the island, carrying out the necessary arrangements to fulfill this role. \- Coordinate with various hotel departments to fulfill guests’ special requests. \- Identify and address potential complaints or claims, disseminating them and following up with involved departments until resolution. \- Provide other departments with information regarding special guests or relevant situations. \- Promote sales of additional services and products. \- Project a positive image to guests, fostering goodwill and loyalty toward the company. \- Provide guests with information on activities available both at the hotel and across the island. WHAT WE OFFER: \- Permanent contract. \- Career progression within the company, with extensive national and international growth opportunities. \- Access to flexible and practical online and in-person training programs to develop your skills. \- Enjoy special discounts at Hyatt hotels worldwide, as well as on a variety of services and products—including health insurance, travel, entertainment, and more. \- Join our exclusive care universe, \#WorldofCare, where your wellbeing and development are our top priorities. Apply now and discover our \#WorldofCare! Industry Type Hospitality and Restaurants Category Tourism and Hospitality \- Hospitality Position Type: Full-time Schedule: * Consecutive morning and afternoon shifts. Additional Compensation: * 14 annual salary payments Experience: * Front Desk: 1 year (Mandatory) Language: * English (Mandatory) * Desirable: German, French, etc. Work Location: On-site employment Benefits: * Christmas bonus * Meals provided at work * Offered language courses * Company events * Professional certification training * Company-provided laptop * Transportation allowance * Training program * Dental insurance * Uniform provided Work Location: On-site employment