Customer Success Advocate

Description

Summary: Join a rapidly growing startup in the telehealth industry, focusing on customer success, building strong relationships, and enhancing the customer experience. Highlights: 1. Customer-obsessed role empowering entrepreneurs with telehealth solutions 2. Opportunity to own the full customer lifecycle from onboarding to renewals 3. Fast-paced startup environment with emphasis on ownership and teamwork Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy\-to\-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to create a high\-performance company with the following in mind: * Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company. * Intuition, Then Data. We're a data\-driven company. We start with our instincts and then use data to validate our decisions and improve * Customer\-Obsession. We are obsessed with helping all our customers launch multi\-billion\-dollar companies with ease. We accomplish this by knowing our customers incredibly well and finding ways to make their businesses better. * Ownership \& Accountability, together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success A look into the day to day: * Building logic based questionnaires (asynchronous visits) through the Bask software (if you have experience with building logic based workflows, you’ll be great at this!) * Helping customers launch and upsell medications from start to to finish * Triaging bask software and order related questions and issues that come up for any of your accounts, any time of the day We're Looking For A self\-starter who is passionate about enhancing the customer experience; you take pride in demonstrating the value of the products and services to your customers. You think outside of the box, excel at creative problem\-solving, and are comfortable taking on projects that you have potentially never done before! You are a people\-person \- empathetic, self\-aware, low ego, and extremely positive \- and are comfortable working in a small collaborative team where you'll wear many hats. You are passionate and proficient in written and spoken communications. In this job, you will: * Build strong relationships with Bask’s customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals * Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients * Manage all current customer data * Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders * Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform * Finding comfort in working in a fast\-paced startup environment * Believing no task is too small and no task is too tall * Work Weekends **Requirements** What makes you a great fit for this role: * 5\+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization * Experience in e\-commerce * Experience in the telehealth space * Experience with large\- to enterprise\-sized customer book of business * Creative problem solver with a determination to succeed * Independent and motivated, with the wisdom to seek help where needed * An entrepreneur * Highly articulate, ability to communicate effectively both when speaking and writing * Highly organized, with the ability to juggle multiple projects in a fast\-paced environment * Comfortable collaborating with different teams (product, sales, marketing, etc.) * **Proficient in English is a must** * **Salary is in USD and we are flexible with compensation**