Customer Support Technician - Madrid

Description

**About Us?** **SISTEPLANT** is an industrial engineering and consulting firm specializing in improving operational profitability through the optimization of manufacturing, logistics, and auxiliary management processes, based on Lean Agile manufacturing principles. We provide engineering solutions for maintenance, flexible automation, and advanced manufacturing, including Manufacturing Intelligence 4\.0, MES: CAPTOR, and Asset Maintenance Management System: PRISMA. Operational excellence is our core area of expertise. We operate in Spain and Mexico, with headquarters in Madrid and offices in Bilbao, Barcelona, Seville, and Valencia, as well as an extensive distributor network enabling us to deliver services across five continents. **What Are We Looking For?** As a Customer Support Technician at SISTEPLANT, you will be responsible for assisting and resolving technical and operational incidents for our clients. Your daily tasks will include remote and on-site technical support, user training, and system configuration and maintenance. Additionally, you will handle all installations and updates of our software at client sites. You will identify, resolve incidents, and respond to inquiries (primarily remotely) related to: Software deployed by Sisteplant, backups, networks and IT architectures, database management: SQL and Oracle, JavaScript, HTML5, and .NET development, cybersecurity, internet, communication technologies: Citrix, RDPs, VPNs... This is a full-time position with a hybrid work arrangement, meaning part of the work is performed remotely and part at our Madrid (San Blas) offices. Employment is via **permanent contract.** **Requirements** * **Intermediate or higher vocational qualification in IT, DAW, DAM, or related fields.** * **High level of English (Certified B2\-C1\).** Work will be conducted in this language. * Skills in technical support, problem solving, and technical incident management. * Knowledge of asset maintenance and management. * Strong technical background in ICT and enthusiasm for building a professional career in emerging technologies. What We Offer: * Stable employment contract. * Hybrid telework model: 3 days in the office \+ 2 days from home. * Opportunity to join a young and dynamic team. * Continuous training in advanced technologies. * 24 vacation days. * Professional development environment within Industry 4\.0. * Flexible compensation package: Childcare voucher, Transport voucher, Meal voucher, Device purchase program, Private health insurance... *Our company’s commitment to equality means this job posting has been prepared with complete impartiality and without discrimination based on gender, race, religion, or any other personal or social condition.* *Our corporate integration with the value of equality guides our human resources and personnel selection policies, complying with current regulations on equal treatment and opportunities between women and men in employment and occupation (Royal Decree\-Law 6/2019\).* Join an innovative team and make a difference in the digital transformation of industry! Job Type: Full-time, Permanent Contract Salary: €18,000.00\-€24,000.00 per year Benefits: * Flexible working hours * Training for professional certifications * Reduced working hours on Fridays * Company laptop * Training program * Private health insurance * Company mobile phone Application Questions: * Have you managed work teams? Education: * Higher Vocational Training (Desirable) Experience: * Network support: 2 years (Mandatory) Work Location: Hybrid telework in 28037 Madrid, Madrid province